Team Member Relations Manager

Step into a workplace that’s as exciting as it is rewarding!

FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow.  Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.

Why join us? 

• Grow your career with development programs and opportunities to advance from within.
• Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
• Give back through Volunteer Time Off (VTO).
• Generous PTO plan to recharge and reset.
• Incentive programs that recognize your contributions.
• Low-cost Team Member dining, provided by our award-winning culinary team.

SHIFTS AVAILABLE: Days, Monday through Friday with availability to work off-hours for special events

PAY: Starting range of $66,123.20 - $81,016.00 annually.

REPORTS TO:

Vice President of Human Resources

SCOPE OF POSITION:

Assists in the planning, directing and supervising of the activities of the Team Member Relations staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

• Counsel management with respect to Tribal, Federal and State regulations impacting employment policy and practices, including wage and hour regulations, as required.
• Provides consultation and support with Human Resources Policies and Procedures.  
• Ensures CEO, Vice Presidents, Directors, Managers and Team Members receive accurate information relating to Policies and Procedures. 
• Manages and conducts timely and effective research and investigations in response to internal/external Team Member complaints concluding such research and investigations with thorough and timely documentation.
• Develops and manages Team Member recognition programs and analyzes their effectiveness or lack thereof.
• Oversees Team Member communications and strives to improve or expand communication opportunities; Hotline, Town Halls, etc.
• Leads a committee to plan and execute various Team Member events throughout the year including but not limited to Fair Day, Winter Rally, etc. 
• Ensures exiting Team Members receive exit interviews, consolidates Team Member feedback, and analyzes for trends. 
• Coordinates and reviews all governmental reporting requirements and ensures their timely submittal.
• Works closely with Vice President of Human Resources in regards to Team Member and departmental issues and concerns, and provides feedback.
• Ensures documentation for Team Member disciplinary action is correct and appropriate and guides supervisors and managers with proper documentation process.
• Ensures random drug tests are completed with integrity, fairness and confidentiality.
• Maintains and distributes to Vice President of Human Resources, narratives from Team Member meetings and other pertinent discussions.
• Participates in Manager Meetings and other relevant meetings relating to Human Resources.
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching Team Members; addressing complaints and resolving problems.

MINIMUM REQUIRED QUALIFICATIONS:

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.  FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

Proficiency in both written and verbal English communication is required.

Six (6) years combination of education and/or experience in Team Member Relations including at least two (2) years of supervisory experience in Human Resources. 

GENERAL OR PREFERRED QUALIFICATIONS:

Bachelor’s Degree in Business Administration or related field and four (4) years experience in Team Member Relations administration. 

 Successful completion of any of the FireKeepers Casino Hotel Track Training programs. WEEA Certified.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

 Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

INDIAN PREFERENCE 

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

Salary : $66,123 - $81,016