What are the responsibilities and job description for the Red Hot Rewards Supervisor position at FIREKEEPERS DEVELOPMENT AUTHORITY?
Step into a workplace that’s as exciting as it is rewarding!
FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.
Why join us?
- Grow your career with development programs and opportunities to advance from within.
- Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
- Give back through Volunteer Time Off (VTO).
- Generous PTO plan to recharge and reset.
- Incentive programs that recognize your contributions.
- Low-cost Team Member dining, provided by our award-winning culinary team.
SHIFTS AVAILABLE: Varied
PAY: Starting at $21.64 per hour, with opportunities for annual increases. Shift premium of $1 per hour while working between the hours of 11:00 pm - 7:00 am.
REPORTS TO:
Red Hot Rewards Manager
SCOPE OF POSITION:
Responsible for coordinating and directing the activities of the Red Hot Rewards Club and Call Center on assigned shifts, and ensuring a high level of guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.
Coordinates and directs the activities of the Red Hot Rewards Club and Call Center Team Members on assigned shift to ensure smooth and efficient guest service.
Promotes the Red Hot Rewards Club by assisting guests through the membership process, including card reprints and addressing guest questions and concerns.
Assists Red Hot Rewards Club Manager with Red Hot Rewards Club related matters.
Facilitates the flow of information throughout the department, by attending regularly scheduled departmental meetings, and conveying accurate information to Team Members on assigned shift.
Creatively resolves problems which relate to the Red Hot Rewards Club.
Ensures that all edits and audits of Red Hot Rewards Club information are completed in a timely manner.
Reports any barriers to service for Red Hot Rewards Club, Call Center, and Motorcoach Marketing to Red Hot Rewards Club Manager.
Ensures a maximum level of guest service and satisfaction in the Red Hot Rewards Club is achieved.
Regularly inspects stock of Red Hot Rewards Club promotional materials, and re-stocks as needed.
Maintains the highest level of confidentiality.
Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
Outstanding example of and a credit to FireKeepers Casino Hotel.
SUPERVISORY RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
MINIMUM REQUIRED QUALIFICATIONS:
An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.
The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:
I can perform the essential functions of this job without accommodations
I can do this job with accommodations *supporting documentation will be required as pursuant to Tribal Code*
Proficiency in both written and verbal English communication is required.
High School diploma or GED. Must possess excellent communication and organizational skills. Two years of Player’s Club experience. Must be familiar with and able to operate computers, printers, and other standard hardware/software. Must be at least 21 years of age.
GENERAL OR PREFERRED QUALIFICATIONS:
Associates degree in Marketing or related field. One year supervisory experience.
Successful completion of any of the FireKeepers Casino Hotel Track Training programs. WEEA Certified.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.
INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.
FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.
Salary : $22