Dual Rate Lead Housekeeping Attendant

REPORTS TO:

 Housekeeping Supervisor

 DUAL RATE DEFINITION:

The Dual Rate Housekeeping Lead job description will apply when assigned to that position by management. In all other circumstances, the Housekeeping Attendant job description will apply.

SCOPE OF POSITION:

 Responsible for providing guidance and training assistance to Housekeeping Team Members, ensuring the complete inspection of guest rooms in accordance to the Four Diamond Standards. Ensuring company policies, procedures, and standards are adhered to in order to maintain the highest level of cleanliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational-specific policies, procedures and practices.

Continuously monitors all Housekeeping operations to ensure the cleaning standards, productivity expectations, and policies and procedures are followed.

Completes daily room inspections to ensure the quality of room cleanliness is maintained to company standards.  Addresses any shortfalls with Room Attendants and ensures all corrections are completed.

·Reports needed workorders.

·Ensures all Team Members are using the proper techniques with the use of chemicals, and ensures all chemical bottles have proper chemical labels.

·Evaluate the efficiency of Housekeeping Attendant tasks.

·Consistently communicates with Housekeeping Leadership to ensure proper planning is done so that all Team Members are assigned duties in a fair and just manner.

·Provide Housekeeping Team Members with required coaching and Supervision to carry out their duties effectively.

·Empowers Housekeeping Staff to deliver superior guest service by encouraging responsiveness to guest needs.

·Assists in maintaining guest service as the driving philosophy of the Hotel.

·Maintains all work areas and ensures Housekeeping equipment is functioning properly in accordance with safety standards.  Reports hazardous conditions or broken equipment immediately to Housekeeping Leadership

·Ensures all Team Members comply with established safety standards when using equipment and supplies.

·Performs housekeeping attendant duties including Room Attendant, House Person or Laundry Attendant duties as required by the operation.

·Interacts with guests and other Casino departments professionally and courteously.

Maintains the highest level of confidentiality.

Adheres to the property’s lost and found policies and procedures. Immediately reports and turns over found items to Housekeeping Leadership in accordance to the Lost and Found procedures and policies.

Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.

Outstanding example of and a credit to FireKeepers Casino Hotel.

MINIMUM REQUIRED QUALIFICATIONS:

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.  FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

I can perform the essential functions of this job without accommodations

·I can do this job with accommodations *supporting documentation will be required as pursuant to Tribal Code*

High School diploma or GED.  Minimum 90 days active in a Housekeeping Attendant position. Ability to use industrial cleaning equipment and products. Excellent organization and Team Management Skills. Stamina to handle the physical demands of the job. Flexibility to work various shifts, including evenings and weekends. 

Ability to display the drive and passion to learn, as well as the ability to assume responsibility and create solutions with problem-solving. Ability to display guest service and Leadership skills. Ability to work under pressure, meet deadlines, and be creative in problem-solving solutions. Strong communication skills and time management skills. Must be able to utilize IPAD, IPOD to complete daily operations. 

GENERAL OR PREFERRED QUALIFICATIONS:

House Person, Room Attendant and/or Laundry Attendant experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematics such as probability and statistical inference. 

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. 

INDIAN PREFERENCE 

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.