iGaming Supervisor

Step into a workplace that’s as exciting as it is rewarding!

FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.

Why join us?

• Grow your career with development programs and opportunities to advance from within.
• Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
• Give back through Volunteer Time Off (VTO).
• Generous PTO plan to recharge and reset.
• Incentive programs that recognize your contributions.
• Low-cost Team Member dining, provided by our award-winning culinary team.

SHIFT: Days, 9:00am - 5:00pm, Monday to Friday

PAY: Starting between $57,512.00 and $70,449.60 per year, with opportunities for annual increases.

REPORTS TO:

iGaming Manager

SCOPE OF POSITION:

Responsible for oversight and leadership regarding online gaming content and promotions, for both online casino and sportsbook. This includes; managing the addition and cultivation of games providers, quality games, designing engaging player-facing promotions, and leading the evolution of the FireKeepers online gaming CRM strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

• Oversee iGaming Content sub-department, responsible for management of all iGaming staff dedicated to content management and promotions. This includes posting vacancies, hiring, daily operational management, progressive discipline, and conducting scheduled reviews.
• Partner with iGaming Manager, Marketing Database, Advertising, Promotions, and Player Development teams to form cohesive marketing strategy, unifying player experience across retail and digital gaming offerings.
• Responsible for planning and development of a monthly calendar of iGaming promotional offerings, overseeing creation of accurate bonuses, issuing of rewards, and distribution of all associated promotional documentation.
• Analyze Customer Relationship Management campaigns, adjusting as necessary to ensure campaigns are efficient and effective at driving user engagement and operational KPIs.
• Cultivate and actively monitor engaging library of online slot and table games for iCasino product. This includes enabling and launching new games, altering game placement to drive player engagement, and disabling games when required by partners or regulatory concerns.
• Function as product owner and subject matter expert for entire suite of marketing/CRM tools leveraged by iGaming department.
• Confirm proper UAT is completed on all versions of mobile apps prior to release.
• Serve as primary contact and information resource for player-facing support staff, including but not limited to contracted Customer Service.
• Oversees the position of iGaming Specialist ensuring proper training, reports and tasks are completed.
• Establish and maintain productive relationships with vendors and key industry contacts.
• Ensures compliance with all policies and procedures.
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

MINIMUM REQUIRED QUALIFICATIONS:

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

Proficiency in both written and verbal English communication is required.

Bachelor’s degree in Marketing (or a related field) and at least 2 years of casino marketing/operations experience or 5 years of casino marketing technology systems use. Established history of continued education and/or skill development. Capacity to quickly learn rapidly changing software suite. Strong organizational and interpersonal skills. Must be at least 21 years of age.

GENERAL OR PREFERRED QUALIFICATIONS:

Bachelor’s degree from a four-year college or university with ten years of casino digital marketing experience. Established proficiencies in three or more aspects of casino marketing operations. One to three years of experience operating marketing technology suite for online gaming platform. Advanced skills in Microsoft Office products, especially Excel. WEEA Certified.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke filled environment.INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

*PENDING FDA APPROVAL*