Community Outreach Coordinator

REPORTS TO:

Service Culture Manager

SCOPE OF POSITION:

This position will be responsible for coordinator community outreach tasks and philanthropic initiatives for Service Culture Team internally and externally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

Assists with the coordination and execution of community events including but not limited volunteer obligations to the Food Pantry, Food Bank, the NHBP Tribe, WEEA initiatives internally and externally, Community Keepers and any volunteer efforts in the future.

Represents the company in the community and answers questions about company initiatives and upsells to potential customers and promotes the company to individuals for employment opportunities.

Assists at community events, including but not limited to: non-profit organizations, promotional events with our partner programs and surrounding community businesses.

Responsible for building and maintaining relationships with community leaders.

Attends, as needed, local community, governmental and economic development events and meetings with the purpose of seeking out opportunities for community involvement while promoting FireKeepers Casino Hotel volunteerism.

Promotes opportunities to the organization in the area of Team Member community engagement through volunteerism.

Responsible for coordinating volunteers, and ensures volunteers meet the highest standards of service and represent the company appropriately.

Track and record volunteer staff and hours, including any VTO when applicable.

Communicates with volunteers regularly using a variety of methods including email, text messages and phone calls.

Markets and communicates volunteerism events and activities and solicits feedback on the success of the event while looking for opportunities for improvement and growth.

Report metrics to the Service Culture Manager on a monthly basis showing value and effectiveness of the volunteer program(s).

Assists with Service Culture Initiatives, including Mystery Shops, WEEA recognition, trainings and events.

Maintains the highest level of confidentiality.

Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.

Outstanding example of and a credit to FireKeepers Casino Hotel.

MINIMUM REQUIRED QUALIFICATIONS:

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

I can perform the essential functions of this job without accommodations

I can do this job with accommodations *supporting documentation will be required as pursuant to Tribal Code*

Proficiency in both written and verbal English communication is required.

Must possess a valid state issued driver’s license, as will be traveling for company and must have insurable driving record.

Associate's degree or equivalent from two-year College or technical school and two years of casino, resort or community outreach experience. One year experience with volunteerism. Well-developed organizational and interpersonal skills, with the demonstrated ability to interact with all types of organizations and levels of people. Ability to work irregular shifts and extended hours, including evenings and weekends, with the ability to travel. One-year of experience in office administration. Must have intermediate computer skills. Expected to have the ability to speak in a public forum with confidence. Must be at least 21 years of age.

GENERAL OR PREFERRED QUALIFICATIONS:

Four-year college degree in business administration or community outreach. Two years of experience in managing charitable giving programs. Two years of experience creating marketing content. Four years experience with volunteerism and knowledge of community programs and charitable organizations. WEEA Certified. Certified Tourism Ambassador (CTA).

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence internally and externally. Ability to speak effectively before groups of guests, community members or employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematics such as probability and statistical inference.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

*PENDING FDA APPROVAL*

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.