What are the responsibilities and job description for the Firehouse Subs - Shift Leader position at Firehouse Subs - Foothill Ranch, CA - Rock and Salt Foods?
Job Title: Shift Lead
Job Description:
- Coach Team Members, Supervises and guides during shifts.
- Keeps track that Procedures and Policies are being followed.
- Provides Excellent Customer Service, resolves guest complaints, listens and exceeds guest expectations.
- Maintains and develops guest relations.
- Opens and Close Shifts.
- Able to handle POS transactions and payments accurately.
- Ensures that guests orders (food and beverage) are made accurately, efficiently and in a timely manner.
- Maintains a clean working environment, complying to all food safety and sanitation guidelines,
BONUS: Holiday Sign-In Bonus
Must Be:
- Team Player, Team Performer and positions to act as a good example to others.
- Able to perform, communicate and execute various tasks
- Open for improvement and commits to follow through
- Works with integrity, honesty, fair judgement and trustworthy
- Consistent on work quality and ethics and exceeds expectations
Requirements:
- Excellent written and verbal communication skills
- Food Handlers Certificate
- One year of experience as a shift leader or similar role; food industry is a plus.
- Willing to work on weekends and holidays