Fire Alarm Inspection Manager

FIRE SECURITY TECHNOLOGIES, INC.

Since 1986, Fire Security Technologies, Inc. has been proudly providing the New Jersey commercial business community with top quality Fire Alarm / Security Equipment and Services. Customer Service is the key to our success.

INSPECTION MANAGER

· Daily scheduling and confirmation of all upcoming inspections – minimum 2 months in advance

· Answer incoming calls for customers needing assistance with monitoring

· Minimize inspection backlog

· Make all necessary arrangements for after hours or early inspections as well as keys, lifts, etc.

· Keep track of all tools and supplies and keep proper personnel in loop when reorder is necessary.

· Maintain and update customer information and equipment in database.

· Confirm with inspectors the next day’s schedule by 3:00 and keep informed of ongoing inspections to ensure timely completion.

· Accurately maintain the inspection calendar

· Process all inspection tickets for timely billing

· Minimize office time for all field personnel as well as efficient planning for the

pickup/drop off paperwork

· Help with the processing of account information to provide top level customer service

· Ensure inspectors have all necessary paperwork to complete their job efficiently – tickets, inspection reports, object lists etc.

· Maintain all inspection records

· Prepare inspection reports and have to NJ State and customer within 48 hours of completion.

· Manpower forecasting for the upcoming months as necessary

· Strive to increase profitability on all inspections

· Ultimately responsible for all facets of inspection dept.

Other responsibilities:

· Weekly payroll reporting

· Scheduling vacations and manpower planning

· Taking disciplinary actions when necessary

· Promote a positive and cohesive work environment

· Resolve customer complaints/issues when necessary

· Be aware of customer receivables prior to scheduling inspections

· Assist with employee reviews

· Backup to service manager when needed

Qualifications:

• Must be customer service, detail oriented and a multi-tasker
• Responsible, team player
• Must have 2-4 years experience as Fire Alarm Inspector
• Must be proficient in Microsoft Word, Excel, Adobe Acrobat
• Must be able to communicate in the English language both in oral and written format
• High School Diploma or GED equivalent

EEO/Female/Minority/Veteran/Disability Employer