Service Support Technician - 3+ Yrs Exp Req

Fire Rover, LLC is a technology company that utilizes state-of-the art digital thermography to remotely identify, analyze and suppress fires in high-risk environments. The company’s innovative hardware and service solution is patent protected and was recently awarded the Edison Innovation Award. All our systems are customer engineered to meet the needs of each application and the hardware is designed and manufactured in our Farmington Hills, Michigan facility.

If you would enjoy using your skills to enable technology to protect employees, facilities, and the environment, then a career at Fire Rover for is perfect for you! For more information on Fire Rover please visit our website: www.firerover.com, or to learn more about our Fire Rover service, check us out on YouTube: https://www.youtube.com/watch?v=cOMAkR7mMMo

Service Support Technician

Fire Rover, LLC seeks qualified, motivated, and experienced individuals to join our team as a Service Support Technician for full-Time employment at our Farmington Hills, MI facility. As a Service Support Technician with Fire Rover, you will support our onsite service technicians to perform preventative maintenance, repairs, inspections and testing of our fire detection and suppression systems. Additionally, you will support the overall service efforts through various administrative tasks as assigned, or as part of the service team. This position is NOT a travel position, and employees are expected to work full time from our Farmington Hills, MI location.

Our ideal candidate will have a wide range of experience completing security and fire system, mechanical, and low-voltage equipment repairs in the field, as well as active remote support for these same repair services to include the following areas:

· Remote troubleshooting

· Technical Service & Field Support

· Controls & Control Panels

· Networking

· Knowledge of PLC, Relays, & IO Modules

· Knowledge of Low Voltage Wiring

· Camera Installation & Service

· Fire & Security Equipment Installation & Service

In addition, qualified applicants should have a minimum of 3 years’ experience, with a desire to learn all aspects of our Fire Rover systems.

Responsibilities

• Deliver service and support to customers via remote connection or phone support from our Farmington Hills office
• Diagnose and resolve technical hardware and software issues
• Determine the root cause of technical issues by evaluating and analyzing the symptoms through investigation and communication with the customer and service team members
• Identify and escalate priority issues to management
• Work as part of a remote service team follow up with customers to ensure positive outcomes
• Schedule service appointments, support other service team efforts to create service routes and assist with other service-related admin type tasks
• Track maintenance and repairs in our company database
• Stay current with system information, changes, and updates
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Skills & Requirements

· Effective listening and excellent communication skills

· Ability to multi-task

· Good understanding of computer systems, mobile devices, and other technical products within the service team effort

· Good customer service skills

· Must have the ability to work independently or with less supervision

· Able to develop and maintain productive customer relationships

· Must have strong customer service skills

· Sets high standards of performance for self and team

· Assumes responsibility and accountability for successfully completing assignments or tasks

· Focuses on service excellence to ensure a positive customer experience

· A desire to learn and grow within our organization

Ideal candidate would have a familiarity with Cisco, Eaton Products, Phoenix Contact equipment, Siemens and Allen Bradley PLC, Elkhart Brass monitors and valves, electrical schematics, vendor specification sheets, and manuals is considered a plus. Additionally, our candidate would be able to work as a team and willing to work based on the needs of the current service schedule.

Fire Rover, LLC is an Equal Opportunity Employer, and offers a competitive hourly wage for the position, commensurate with experience. In addition, Fire Rover, LLC offers a full health and benefits package, including Medical, Dental, and Vision Plans.

Hiring Immediately!
Ideal Candidates may have previously worked as:
Technical Service – Technical Support – Field Technician – Service Coordination – Field Support – Troubleshooting - Control Panels – Control Panel Wiring – Programming – Networking – PLC – Relays – Low Voltage Wiring - Fire Alarm Panel Installer - Fire Alarm Technician - CCTV Installer - CCTV Technician - Burglar Alarm Installer - Burglar Alarm Technician - Electronics Technician - Security Alarm Installer – PLC Panel Control Engineer - Security Engineer - Network Engineer - Controls Technician - Service Coordinator – Service Representative

Fire Rover, LLC is an Equal Opportunity Employer, and offers a competitive hourly wage for the position, commensurate with experience. In addition, Fire Rover, LLC offers a full health and benefits package, including Medical, Dental, and Vision Plans.

Job Type: Full-time

Pay: $26.00 - $29.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Farmington Hills, MI 48335 (Required)

Work Location: In person

Salary : $26 - $29