What are the responsibilities and job description for the Fire Alarm Technical Trainer (NICET II) – Fire Protection Services position at Fire Protection Services, LLC?
Are you the go-to person when technical challenges need solving—and can do it while making clients feel confident and cared for? Do you thrive on teaching, coaching, and ensuring every customer interaction is handled with professionalism and care? Then this is the role for you!
Fire Protection Services, LLC is seeking a Fire Alarm Technical Trainer (NICET II – Fire Alarm Systems) to join our team in Middle Georgia / Metro Atlanta Area. At FPS, customer service isn’t just part of the job—it’s what sets us apart. If you combine technical expertise with a client-first mindset, we want you on our team.
Job Summary
Deliver advanced technical training on fire alarm systems while coaching technicians to provide exceptional customer service. Support onboarding and ongoing development, ensuring training aligns with codes, industry standards, and FPS expectations. This role may include field-based technician work to support both business operations and client satisfaction.
Key Responsibilities
- Deliver classroom and field-based training on fire alarm systems, codes, and procedures
- Coach technicians to provide outstanding client experiences while maintaining technical excellence
- Support onboarding and ongoing development with a focus on service, professionalism, and reliability
- Maintain accurate training records
- Perform field-based technician work as needed to meet client expectations
- Serve as a technical and service-focused resource for fire alarm systems and compliance standards
Qualifications
- Hands-on experience with fire alarm systems
- Strong ability to communicate technical information clearly
- Prior training or coaching experience preferred
- Demonstrated commitment to exceptional customer service and client satisfaction
Required Certification:
- NICET Level II or higher – Fire Alarm Systems
Preferred Credentials:
- NAFED – Engineered Fire Suppression Systems (Special Hazards)
- Low Voltage (GA) – Alarm License
- NFPA certification or equivalent training
- Manufacturer certifications (e.g., Simplex, Notifier, Edwards, Siemens)
Work Environment
- Combination of classroom instruction, field-based training, and technician work with a strong focus on client satisfaction
- Supports both the Middle Georgia and Metro Atlanta offices
Our Core Mindsets
We operate with four core mindsets:
- Relentless Hustle – Take ownership, deliver results, and stay focused
- Relationships First – Put clients and teammates first; build trust through service and care
- Better Together – Collaborate across teams to deliver the best experience for clients
- Ever Evolving – Continuously learn, adapt, and improve
About Fire Protection Services, LLC
Founded in 1988, FPS was one of the first companies to combine fire sprinkler and fire protection inspections, saving clients money while protecting property—and maybe even lives. Our growth plans include expanding multi-state and becoming a regional leader in the Life Safety Business.
If you’re ready to join Georgia's fastest-growing Fire and Life Safety company and deliver exceptional service while making a real difference for clients every day,
Apply Today!
FPS is an equal employment opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.