Consumer Loan Processor

Description

JOB SUMMARY

Interview credit union loan applicants, professionally representing the credit union throughout the process. Research background information on loan applicants and resolve discrepancies. Process loan applications and perform a variety of support duties related to the lending function within the credit union.

ESSENTIAL FUNCTIONS

· Mail or e-mail loan applications and/or information to members and prospective members.

· Gather background information on loan applicants, researching any discrepancies.

· Interview loan applicants in person, by phone, email or text.

· Assist members with the loan application process to ensure completeness of information. Ensure that all members feel welcomed to the credit union and are supported professionally in the process.

· Answer questions for members throughout the process. Explain the loan process to include loan options, insurance required on credit union loan products, loan policies, interest rates, payoffs, etc.

· Complete loan applications over the phone or electronically.

· Verify employment of persons applying for loans.

· Present application and supporting information to the underwriter.

· Maintain a filing system and procedures to monitor that the required documentation is received and maintained appropriately and according to policies and procedures.

· Send out credit notices.

· May input loans into the system.

· Cross-sell credit union products and services.

· Calculate debt-to-income ratios on loan applicants.

· Calculate how much of a loan applicant’s debt is secured or unsecured.

· Verify the accuracy of loan amounts and repayment terms on approved loan applications.

· Complete loan documents and disburse loans when approved.

· Implement new loan products and services in accordance with management direction.

· Ensure that loan files contain documents with proper signatures, dates, and other relevant data.

· Assemble and verify accuracy of loan documentation

· Check documents for proper vesting, legal descriptions, closing dates, and signatures.

· Maintain new and paid consumer loan files. Perform a variety of clerical duties requiring knowledge of departmental procedures.

· Other duties as assigned by President/CEO, Executive Management or Loan Manager.

Requirements

COMPETENCIES/SKILLS

· Leadership

· Decision Making

· Excellent Oral and Written Communication

· Ethical Conduct

· High attention to detail

· Organizational skills

REQUIREMENTS/QUALIFICATIONS

· High School Diploma or Equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines. The position requires manual dexterity, the ability to lift files and open filing cabinets. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary.

The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.