What are the responsibilities and job description for the Sales Representative position at Fire Mountain Gems and Beads?
Position Summary
We are looking for a proactive, results-driven Sales Representative to join our dynamic Platinum Sales team. In this role, your primary focus will be hunting for new business, developing high-value sales leads, driving business development initiatives, and conducting outbound calls to prospective and existing accounts. You will turn potential leads into long-term partners by understanding their unique business needs and providing tailored product solutions. If you are a persuasive communicator with a results-driven mindset who thrives on achieving outbound activity goals and driving revenue growth, we want to hear from you!
Key Responsibilities
• Lead Generation & Prospecting: Actively research, identify, and qualify new sales leads and commercial business opportunities within the jewelry and crafting markets.
• Outbound Sales & Outreach: Conduct targeted outbound calls, lifecycle email campaigns, and follow-ups to prospective and existing accounts to introduce products, promotions, and partner programs.
• Account Growth & Revenue Generation: Achieve and exceed sales targets by effectively pitching, cross-selling, and up-selling from our catalog of 100,000 products.
• Pipeline & Relationship Management: Build and maintain a strong sales pipeline; establish sustainable, trust-based relationships with key accounts through regular proactive check-ins.
• Solutions-Based Selling: Conduct discovery calls to uncover customer business models, purchasing habits, and supply requirements to offer tailored product recommendations.
• CRM Management: Rigorously log all sales activities, call outcomes, lead statuses, and account insights into Salesforce to maintain accurate pipeline metrics.
• Market & Product Expertise: Utilize company resources and website tools to stay informed on product lines, industry trends, and competitor offerings to effectively address customer inquiries and objections.
• Industry Interest: Genuine interest in jewelry making/crafting and the creative arts community.
Qualifications
• High school diploma or equivalent (Bachelor's degree preferred in Business, Marketing, Communications, or related field)
• 1-3 years of sales, customer service, business development, or lead generation experience
• Strong verbal and written communication skills
• Ability to build rapport and develop relationships with prospective clients
• Experience with CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated with a results-driven mindset
• Comfortable making outbound prospecting calls, emails, and social outreach
Core Competencies
Business Development, Clear & Concise Communication, Outbound Lead Generation & Prospecting, Active Listening & Needs Assessment, Time Management & Pipeline Organization, Building Rapport, Resilience & Objection Handling, Problem Solving & Decision Making, Patience & Composure, Positive Attitude, Product Expertise, Learning Agility, Initiative, Results Orientation
Core Qualities
Customer Focus, Strong Communication Skills, Relationship Building, High Initiative & Self-Motivation, Accountability & Drive, Adaptability & Learning Agility, Detail Oriented, High Standards, Flexibility, Efficiency
Physical Demands
Ability to remain in a stationary position 90% of scheduled work time with extensive computer use. Occasionally move about inside the department and within the main building of the company, with or without reasonable accommodation.
Work Environment
Normal office environment, temperature controlled
Fire Mountain Gems and Beads is a drug-free workplace and is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodations, Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or receive all other benefits and privileges of employment, please contact Human Resources at 541-956-8233.