What are the responsibilities and job description for the Customer Success Coordinator position at Fire Equipment Inc?
Customer Service Representative (Compliance) Entry level Location: Medford, MADepartment: Compliance / Customer SuccessReports To: General ManagerCompensation: $26.44-$40.87 per hourAbout Fire Equipment Inc. (FEI)Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England. With over 90 years of experience, FEI provides complete fire safety solutions—from design and installation to inspection, testing, and maintenance. Our team takes pride in delivering high-quality workmanship, technical expertise, and exceptional customer service.As a third-generation, family-owned company, FEI understands that open communication with both employees and clients is critical. Employees and customers alike are considered part of the FEI family, united by our mission to provide total life safety solutions protecting lives, valuable assets, and property. About the RoleThe Customer Service Representative supports the compliance and inspection reporting process by managing customer communication, uploading inspection reports to third-party compliance portals, and ensuring all documentation meets industry and regulatory standards. This role is customer-facing, data-driven, and an integral part of our ongoing commitment to exceptional service and compliance accuracy.This position offers growth potential into a Customer Success Coordinator role for individuals who demonstrate initiative, accuracy, and strong communication skills.Key ResponsibilitiesSend inspection reports and related compliance documentation to customers in a timely and accurate mannerUpload, organize, and maintain inspection reports in third-party compliance portalsContact compliance divisions and external partners to ensure successful report submission and processingCommunicate directly with customers to answer questions, provide status updates, and route escalations or complex inquiries to the General ManagerCollaborate with the fire department and internal teams to gather necessary information and documentationManage and track compliance documentation within Salesforce (data entry, record maintenance, and updates)Perform high-volume data entry and report uploads while maintaining attention to detail and accuracyAssist in identifying process improvements related to compliance workflows and data managementOversee the onboarding process for new accounts, including creating account profiles, entering customer data, verifying information for accuracy, and ensuring all records are properly set up and maintained in Salesforce to support the sales and customer service teamsProcess and manage all contact change requests, ensuring information is accurate, up-to-date, and aligned with internal data standardsQualificationsHigh School Diploma or equivalent requiredCustomer service experience (office, call center, or client-facing role preferred)Experience in Microsoft Office Suite, particularly ExcelFamiliarity with Salesforce or other CRM systems preferred but not requiredStrong written and verbal communication skillsExcellent organizational skills and attention to detailAbility to manage multiple tasks and deadlines in a fast-paced environmentBackground in healthcare, patient accounts, or administrative support highly transferable and valuedCompensation & GrowthCareer Path: Opportunity to advance into a Sr. Customer Success Coordinator role Why Join FEI?At Fire Equipment Inc., you’ll be part of a collaborative team that values accuracy, service excellence, and growth. We invest in our employees through training, mentorship, and development opportunities—because your success drives ours.Work Location: On-site / In PersonFire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran.Powered by JazzHR17xwZ5nMnH
Salary : $26 - $41