What are the responsibilities and job description for the Director of Emergency Services position at Fire Chief Recruiters?
Title
Director of Emergency Services (DES)
Job Purpose
The Director of Emergency Services plays a pivotal role in providing immediate support and essential aid to individuals and communities impacted by fires and other disaster events through the 1-800-BOARDUP Victim Assistance Program. This position involves active engagement and relationship-building with critical emergency service organizations, including fire departments, law enforcement agencies, EMS, dispatch centers, and the American Red Cross. A primary objective is to comprehensively educate these key personnel, as well as the broader public, about the vital services provided by the 1-800-BOARDUP brand. Additionally, this role requires strategic participation in and/or sponsorship of local charity fundraising events. These efforts are crucial for generating direct awareness for the 1-800-BOARDUP program and for contributing valuable funds to esteemed charitable organizations such as the National Fallen Firefighters Foundation, Firefighter Cancer Support Network, Project Fire Buddies, and F.O.O.L.S. International.
Hours
Approximately 20-25 hours per week unless otherwise agreed. Directors should be on-call and ready to respond to all emergency calls in a timely manner.
Wages:
Base pay is negotiable with flexible hours, marketing budget, car allowance, cell provided and a generous bonus structure.
Key Responsibilities
- Program Orientation & Adherence: Successfully complete all aspects of the 1-800-BOARDUP comprehensive training program and rigorously adhere to all protocols outlined in the 1-800-BOARDUP Onboarding Plan.
- Performance Reporting: Compile and submit detailed weekly activity reports to the designated direct report, providing insights into outreach, event participation, and on-scene response efforts. Each Director is required to make 40-60 marketing touches per week and make approximately $1 million in revenue as a lead generator.
- On-Scene Disaster Response & Victim Support: Provide immediate and compassionate on-scene response, which encompasses offering critical rest and recovery assistance to firefighters. This also includes direct victim assistance, such as the secure storage of valuables and the efficient provision of hotel and meal vouchers, requiring rapid decision-making in high-stress environments.
- Customer Transition Management: Collaborate effectively with company Estimator/Sales personnel to ensure a seamless and supportive transition for customers, maintaining engagement and oversight until a robust level of comfort and trust has been firmly established. This involves exercising independent judgment in facilitating customer satisfaction.
- Emergency Services Outreach & Education: Initiate and cultivate strategic relationships with fire departments and other emergency service agencies to provide in-depth education regarding the Company’s BOARDUP program and its victim assistance capabilities. This requires a high degree of autonomy in scheduling and delivering educational content.
- Community Engagement & Fundraising: Actively participate in, and potentially lead aspects of, local charity fundraising events. The objective is to significantly enhance direct awareness of the BOARDUP program and to maximize fundraising contributions for our partner charities.
- Additional Duties: Execute other duties as may be assigned by the Company at its sole discretion.
Qualifications
- Minimum of 7-10 years of experience in emergency services (fire, EMS, law enforcement, disaster relief)
- Previous leadership experience within an emergency services organization (e.g., Fire Captain, Battalion Chief, or similar) is highly preferred, demonstrating an understanding of command structures and inter-agency coordination.
- Demonstrated experience in community outreach, public speaking, and building professional relationships
- Valid driver's license and reliable transportation, with a clean driving record.
- Ability to pass a comprehensive background check.
Physical Requirements
- Physical ability to perform on-scene response duties, which may include standing for extended periods, light lifting, and navigating various environments.
- Sustained periods of standing, sitting and walking.
- Occasional unassisted lifting of up to 50 lbs (from 0-15% of the time)
- Manual dexterity needed for keyboarding and other repetitive tasks
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
About Us
We are extremely proud to be a 5-Bugle Corporate Partner of the International Association of Fire Chiefs, and dedicated partners with the National Fallen Firefighters Foundation, Firefighter Cancer Support Network, International F.O.O.L.S. Association, and Project Fire Buddies. We are deeply committed to providing immediate and compassionate support to communities affected by disaster and to honoring those who serve them.
BELFOR Holdings is an Equal Opportunity Employer