What are the responsibilities and job description for the Front Desk Coordinator position at Fire and Ice Med Spa?
Med Spa Front Desk & Client Experience Coordinator
Fire & Ice Med Spa | Cookeville, TN
Job Type: Full-Time or Part-Time (based on availability and experience)
About Us
Fire & Ice Med Spa is a growing medical aesthetics and wellness business dedicated to helping clients look and feel their best. We pride ourselves on exceptional customer service, professionalism, and creating a welcoming, luxury experience for every client.
We are looking for a polished, outgoing, highly organized, and motivated individual to join our team as our Front Desk & Client Experience Coordinator.
This is not just a receptionist position. We are looking for someone who takes initiative, enjoys interacting with people, has a passion for beauty and wellness, and takes pride in helping a business succeed.
Key Responsibilities
Client Experience & Scheduling
- Greet and check in clients with a warm, cheerful, and professional attitude.
- Answer phone calls, text messages, and appointment inquiries promptly.
- Educate clients on available treatments, services, packages, and promotions within the scope of training.
- Schedule appointments, manage calendars, and proactively fill openings.
- Encourage rebooking and assist with client retention.
- Follow up with prospective clients and help convert inquiries into appointments.
- Process payments and maintain accurate client records.
Social Media & Marketing
- Assist with creating engaging Instagram and Facebook content, including stories, reels, and promotional posts.
- Capture appropriate photos and videos of daily spa activities with client consent.
- Promote current specials, treatments, and events.
- Help generate new bookings through consistent marketing and client engagement.
Spa Operations & Organization
- Monitor inventory and communicate supply needs before products run low.
- Maintain a clean, organized, and inviting reception area and shared spa spaces.
- Assist with laundry, restocking, and routine cleaning duties.
- Help ensure treatment rooms and common areas are ready for clients.
- Support daily operations and communicate issues to management.
- Take ownership of assigned tasks without requiring constant reminders.
Our Ideal Candidate
- Presents themselves in a polished, professional, and well-groomed manner.
- Has an upbeat, friendly, and welcoming personality.
- Is dependable, punctual, and accountable.
- Has excellent communication and customer service skills.
- Is comfortable recommending services and helping clients book appointments.
- Is organized, detail-oriented, and capable of multitasking.
- Is comfortable using Instagram, Facebook, and basic digital marketing tools.
- Takes initiative and notices what needs to be done without being asked.
- Is eager to learn about medical aesthetics, skincare, and wellness treatments.
- Works well independently and as part of a team.
Preferred Qualifications
- Previous experience in a med spa, salon, beauty, hospitality, retail, or customer service environment.
- Experience with appointment scheduling software and point-of-sale systems.
- Experience creating social media content.
- Sales, customer retention, or appointment-booking experience.
Med spa experience is a plus, but we are willing to train the right candidate with the right attitude and work ethic.
What We Offer
- A beautiful, professional spa environment.
- Opportunities to learn about the aesthetics and wellness industry.
- A supportive, team-oriented workplace.
- Opportunities for growth based on performance.
How to Apply
Please submit your resume along with a brief introduction explaining why you would be a great fit for Fire & Ice Med Spa.
We are especially interested in candidates who are personable, dependable, motivated, and genuinely enjoy creating an exceptional client experience.
Pay: $14.00 - $16.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Health insurance
Work Location: In person
Salary : $14 - $16