What are the responsibilities and job description for the Community Empowerment Manager position at FIRC?
Community Empowerment Manager Job Description
Department: Programs
Reports To: Director of Programs
Start Date: ASAP
Employment Class: Full-time, Year-round
Pay Status: Exempt
Hours Per Week: 40
Location: Breckenridge, CO (In-person required – This is not a remote position)
Schedule: Mon-Thu
Language: Bilingual in English and Spanish, preferred
Hiring Pay Range: $68,000 - $70,000 (applicants will be hired within this range)
Hiring Pay Range: $68,000 - $70,000 (applicants will be hired within this range)
Job summary:
The Community Empowerment Manager provides strategic oversight, leadership, and day-to-day management of FIRC’s Community Empowerment programming. This position supervises a team of caseworkers who serve as certified Community Health Workers (CHWs), delivering culturally responsive, community-based casework, ensuring high-quality, equitable service delivery across programs, including health navigation, financial stability, and basic needs support.
The Manager is responsible for program development, staff supervision, data integrity, grant compliance, and budget oversight. They analyze community trends to inform program improvements, advocate for systems-level change, and serve as a key liaison between FIRC, community partners, and state and regional stakeholders. This role ensures programs are responsive to evolving community needs while advancing FIRC’s mission to create pathways to stability and self-sufficiency.
Our benefits include:
- Five weeks of paid time off (PTO) per year, and additional personal time off as well as paid holidays.
- Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available)
- Flexible Spending Account (FSA) for health and dependent care expenses.
- Health Savings Account (HSA)
- Life Insurance and AD&D, covered by employer
- Employee Assistance Program (EAP)
- Group mental health support sessions
- Short- and Long-Term Disability (STD, LTD)
- Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan)
- 403(b) Retirement plan with up to 3% employer match
- Paid training and professional development opportunities
Main Areas of Focus:
- Administrative 5%
- Budget and Financial Management 10%
- Data Audits 20%
- Employee Oversight 40%
- Direct Client Support 5%
- Community Partnerships 10%
- Strategic Program Planning 10%
Primary duties:
- Provide leadership and supervision to Community Empowerment casework staff, including hiring, training, coaching, scheduling, and performance management
- Ensure timely and accurate data entry, conduct regular data audits, and maintain compliance with grant and reporting requirements
- Manage and monitor program budgets in collaboration with Finance and Grants teams, including approval of direct client financial assistance and contractor/vendor payments
- Analyze program data and community trends to inform program improvements, enhance service delivery, and advocate for systemic change
- Oversee and coordinate key program components such as financial assistance processes, workshops, community events, and marketing through a lens of equity and with a focus on the social determinant's health
- Maintain up-to-date knowledge of complex systems including healthcare access (e.g., Medicaid, marketplace insurance), public benefits, and financial assistance resources
- Collaborate with leadership to develop and implement strategic program initiatives aligned with FIRC’s mission and community needs
- Develop, implement, and maintain Standard Operating Procedures (SOPs), program guides and Program Manager manual, and ensure staff adherence
- Support grant writing, reporting, and evaluation efforts, including tracking outcomes and ensuring deliverables are met
Responsibilities include but are not limited to:
- Collaborate across FIRC programs to ensure participants receive holistic, wrap-around support addressing Social Determinants of Health
- Represent FIRC at community meetings, coalitions, and state or regional forums, serving as an advocate for community needs
- Build and maintain strong partnerships with community organizations, healthcare providers, housing partners, and statewide agencies
- Facilitate team meetings, one-on-one supervision, and community events or workshops
- Support outreach and education efforts to increase awareness of Community Empowerment programs and reduce barriers to access
- Provide direct client support as needed to ensure seamless service delivery during high-demand periods
- Coordinate and support program-specific initiatives such as coalitions, enrollment events, or workshops
- Ensure compliance with all program regulations, certifications, and confidentiality standards (including HIPAA where applicable)
- Demonstrate and maintain a high level of integrity, following all documentation and process requirements, and report any questionable activity to the Director of Programs or Executive Director immediately.
- Perform other duties as assigned, job responsibilities may change
The Person We Are Looking For Will Be
- Compassionate, empathetic, trauma-informed, and culturally responsive
- A skilled, strengths-based leader who fosters teamwork, accountability, and professional growth
- Adaptable and solutions-oriented, able to manage multiple priorities in a fast-paced environment
- Detail-oriented with the ability to understand complex systems at both user and policy levels
- A big-picture thinker who can translate data and community insights into actionable program improvements
- Trustworthy and committed to maintaining confidentiality
General requirements of the position include:
- Bachelor’s degree in Social Work, Public Health, Human Services, Public Policy, or related field preferred (or equivalent experience)
- Minimum of two years of supervisory experience, required
- Strong written and verbal communication skills in English required; Spanish preferred
- Experience navigating healthcare systems, financial assistance programs, or social services systems, preferred
- Knowledge of community resources and ability to make appropriate referrals
- Strong organizational, analytical, and problem-solving skills
- Ability to manage multiple priorities and meet deadlines in a dynamic environment
- Proficiency in data systems and technology used for tracking program outcomes
- Valid driver’s license and reliable year-round transportation required
- Ability to work in person (this is not a remote position)
- Candidates may be subject to a background check post-offer of employment
Physical requirements of the position include:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms
- The employee must frequently lift and/or move up to 25 pounds
- Hand-eye coordination is necessary to operate computers and various pieces of equipment
- The employee may occasionally be required to operate their personal motor vehicle for work assignments
Our work environment:
The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but varies due to activities and staffing on site. While performing the duties of this job, the employee may work in other meeting spaces where variable conditions could exist.
About us:
Serving the residents and workforce of Summit County since 1993, FIRC (Family & Intercultural Resource Center) is a non-profit organization that believes everyone should be able to create and maintain a stable life in the high-cost-of-living rural mountain community. We provide vital basic needs services that help 1 of 3 residents and workers access healthy food, afford housing, navigate healthcare challenges, and create the connections and stability needed to work, stay, and succeed.
FIRC is an Equal Opportunity Employer
FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.
Salary : $68,000 - $70,000