Student Services Coordinator

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Job Title: Student Services Coordinator
Company: Firat Education
Job Type: Part-time (approx. 20–28 hours/week, ~100–110 hours/month)
Compensation: Starting at $19/hour, negotiable based on experience and fit, with potential for increased pay as responsibilities grow

About Firat Education

Firat Education is a family-owned educational services company that supports students and families through test preparation, academic tutoring, and college counseling. We pride ourselves on building long-term relationships, providing thoughtful, individualized support, and partnering closely with families during key academic milestones.

We’re looking for a Student Services Coordinator who will sit at the center of our day-to-day operations—keeping students supported, tutors prepared, and families informed. This role begins with a strong focus on admin and operations but offers significant room for growth for the right person.

About the Role

This is not a “just file paperwork” job.

As our Student Services Coordinator, you’ll help manage scheduling, communications, and logistics that allow our programs to run smoothly. You’ll use strong judgment, attention to detail, and proactive communication to anticipate needs and prevent problems before they arise.

We are especially interested in someone who is excited about education, has a “can-do” attitude, and enjoys being the person who quietly makes everything work behind the scenes.

Key Responsibilities

Scheduling & Daily Operations

• Manage the day-to-day schedule for tutoring and test prep sessions.
• Communicate with students, parents, and tutors to confirm, adjust, and optimize schedules.
• Anticipate conflicts and plan ahead so scheduling is efficient and minimizes last-minute issues.

Student & Family Communication

• Serve as a warm, professional, and reliable point of contact for families and students.
• Onboard new client families, ensuring they receive all necessary information (policies, expectations, next steps) in a timely, organized way.
• Send practice test (PT) instructions, Zoom links and instructions, platform logins (such as myFES/origins), and reminders.

Logistics & Materials

• Coordinate and ship materials (often via Amazon) so students have books, tests, and resources ready before sessions.
• Keep track of who needs what—tests, books, links, reminders—and make sure nothing slips through the cracks.

Testing & Session Support

• Occasionally proctor weekend practice tests (remote or in-person, depending on setup).
• Confirm weekend tutoring schedules and follow up with families and tutors as needed.

Schedule, Hours & Flexibility

• Approximately 20–28 hours per week / 100–110 hours per month.
• Hours are negotiable for the right person. If you’re a strong fit and interested in taking on more responsibility and growing quickly, there may be opportunities for increased hours over time.
• You will receive a work cell phone and are expected to:
• Be on call Monday–Thursday during after-school hours when sessions are taking place.
• Be available on weekends when tutors are scheduled, mainly to finalize or confirm schedules and address any urgent scheduling needs.
• Work generally happens in short, focused blocks rather than long shifts, and there is flexibility as long as tasks are handled promptly, thoroughly, and professionally.

Who You Are

Personality & Mindset

• Service-minded, warm, and personable. You genuinely care about supporting students and families.
• A jack-of-all-trades who is comfortable wearing many hats: administrative support, operations, light marketing, and customer service.
• Proactive and resourceful—you are comfortable researching answers, learning new systems, and taking initiative rather than waiting for step-by-step instructions.
• You have strong common sense and intuition and can often spot potential problems before they arise.
• Detail-oriented and organized, with a keen eye for efficiency and clear systems.

Skills & Background

• A genuine interest in education is essential; background or strong interest in education, marketing, and/or business is a plus.
• Excellent written and verbal communication skills, especially via email and text with parents, students, and tutors.
• Comfortable with common technology tools (email, Zoom, shared documents, basic scheduling and CRM systems, Amazon for shipping).
• A good eye for marketing and presentation—you notice how communication and materials will be perceived by families.
• Prior experience in education, customer service, administrative roles, or operations is helpful, but the right mindset and working style are just as important.

Growth & Long-Term Potential

We’re looking for someone who wants to grow with us, not just “fill a role.”

• First year : You’ll focus on admin, scheduling, communication, logistics, and learning our systems and culture.
• 2–5 years: For the right person, this position can grow into a broader Student Success / operations leadership role, with higher-level responsibilities in student support, systems building, and potentially marketing and program development.

Compensation

• Starting pay: $19/hour, negotiable depending on your experience and how strong of a fit you are for the role and our company culture.
• Opportunities for increased pay and responsibility over time as you take on more advanced duties and demonstrate strong performance.

How to Apply

For serious applications, please email Hannah directly at hannah@firateducation.com with:

• A PDF of your resume, and
• A brief message explaining:
• Why you’d like to work with us, and
• How soon you would be able to start.

Optional (but appreciated): Include a few sentences about a time you managed many moving parts at once and how you kept everything organized.

We look forward to hearing from you and seeing if you are the right fit to join our team.

Job Type: Part-time

Pay: From $19.00 per hour

Expected hours: 20 – 30 per week

Work Location: Hybrid remote in Houston, TX 77055