What are the responsibilities and job description for the Server position at Fiorella's?
Summary of Position:
The Server is responsible for selling and serving to our guests in a professional, friendly and efficient manner. This role will create an exceptional dining experience for our guests every time. The server will have knowledge of the food and beverage selections that Fiorella's has to offer.
Activities and Responsibilities:
I will...
➢ Greet guest-personally; learn to recognize regulars and greet all guests with a warm and welcoming smile.
➢ Embody Fiorella's core values through constant and never ending learning from the Fiorella's team.
➢ Validate guest experience by ensuring our guests enjoyed their meals, securing their return.
➢ Build my legacy at Fiorella's by making special bonds and memories with our guests and team.
➢ Communicate efficiently internally and externally to create an exceptional experience for our guests.
➢ Communicate with team members in a polite and professional manner at all times.
➢ Inform management of guests' feedback and comments.
➢ Display teamwork with all positions to adhere to all restaurant standards.
➢ Complete all daily and weekly side work for each shift.
➢ Maintain a general working knowledge of restaurant information such as: restaurant hours, along with the addresses & phone numbers for the other Fiorella's locations.
➢ Enhance the dining experience for our guests by being able to make appropriate suggestions/recommendations with my menu knowledge of each dish (ingredients and preparation).
➢ Maintain an effective working knowledge of the POS system to ensure that guests' food and beverage orders are entered accurately and in a timely manner.
➢ Accurately and promptly prepares and receives guests payments and all transactions.
➢ Be responsible for supporting and executing Fiorella's marketing promotions and birthday club.
➢ Inform guests of new products, promotions and specials.
➢ Maintain positive and effective communication among team members regarding all relevant information, special considerations or concerns pertaining to guests.
➢ Report all equipment problems and maintenance issues to the manager on duty.
➢ Communicate health and/or safety concerns/violations immediately to management.
➢ Pre-bus and/or prep table before and after every course; removing unnecessary items & empties from guests' table.
➢ Make sure the front of the house is clean and orderly at all times.
➢ Maintain a constant flow of dishes, glassware, trays and linens in and out of the kitchen and dining room.
➢ Adhere to the restaurant guidelines of food, safety, and sanitation provided by the health department.
➢ Understand all policies, procedures, and service standards of the restaurant.
➢ Attend all informational and team building meetings to continue expanding my knowledge and skills.
➢ Other duties as assigned.
Preparation, Knowledge, Skills & Abilities:
➢ Be able to effectively communicate with guests and staff with consciousness non-verbal language and cues.
➢ Ability to organize and plan efficiently.
➢ Ability to multitask, in order to ensure quick responses to guest needs.
➢ Strong written and verbal communication skills.
➢ Ability to work within a team environment.
➢ High level of professionalism and courteous demeanor at all times.
Working Conditions/Physical Demands:
➢ Normal restaurant conditions.
➢ Maintain good personal hygiene.
➢ Ability to stretch, bend, stand, sit, climb, lift, stoop, kneel interchangeably for up to 8 hours.
➢ Ability to lift and/or move up to 15lbs. and occasionally lift and/or move up to 50 lbs. during the course of the work shift.
➢ Working with hot and/or cold temperatures
