What are the responsibilities and job description for the Technician Trainee position at FiOptix Inc.?
This position is responsible for the installation or replacement of cable TV, and digital video/TV, internet, voice, and security products and services for residential and/or commercial subscribers.
Essential Duties And Responsibilities
Education: High school diploma, general education degree (G.E.D.), or related trade school education
Experience
Essential Duties And Responsibilities
- Install, maintain, and repair cable TV, voice, and internet systems; including internal and external wiring
- Test newly installed or relocated cables according to Company and customer specifications
- Troubleshoot issues with the network communication
- Repair related cable poles and towers
- Install cable support structures, including but not limited to cable racks, j-hooks, and innerduct
- Collaborate with internal customer service to ensure work orders are handled correctly and timely
- Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management
- Provide education to subscribers on the use of equipment and services
- Close out work orders accurately and timely with the proper task and/or billing codes
- Safely operate and maintain Company and customer issued tools, equipment, and vehicles
- Perform regular vehicle and tool inspections
- Other duties as assigned
Education: High school diploma, general education degree (G.E.D.), or related trade school education
Experience
- One-year professional cable technician experience
- One-year customer service experience
- Ability to install complex television and internet equipment
- Ability to utilize mobile test equipment
- Knowledge of CATV installation quality standards and requirements
- Ability to identify, troubleshoot, and resolve customer-initiated service and installation issues
- Ability to utilize small hand tools and various power tools
- Ability to read, comprehend, and carry out instructions
- Ability to work independently with minimal supervision
- Strong verbal communication and interpersonal skills
- Superior customer service focus
- Strong time management skills
- Must be able to pass pre-employment screening that includes background and drug testing
- Must have a valid driver’s license and a driving record that meets Company requirements
- Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs.
- Ability to work outdoors in various weather conditions
- Ability to work in confined spaces
- Ability to climb and carry a 28-foot ladder and work at heights
- Ability to stand for long periods of time on varied surfaces
- Ability to work long and unpredictable hours
