What are the responsibilities and job description for the Customer Service Representative position at Finish Line Performance and Service?
Finish Line Performance and Service
Position: Customer Service Representative (CSR)
Location: Forsyth, MO
Finish Line Performance and Service is looking for a motivated and positive Customer Service Representative (CSR) to join our growing team! We are a busy, fast-paced automotive repair shop that prides ourselves on providing excellent customer service and quality workmanship.
Position Overview:
As a CSR, you will be the first point of contact for our customers, helping to ensure a smooth and welcoming experience from drop-off to pick-up. You will handle a variety of responsibilities including answering phones, scheduling appointments, processing payments, and assisting with customer communications. Familiarity with the automotive service industry is helpful but not required — we are willing to train the right person!
Key Responsibilities:
- Answer incoming phone calls and assist customers with scheduling and service inquiries
- Greet customers upon arrival and during vehicle pickup
- Check customers out and process payments accurately
- Assist in completing Digital Vehicle Inspections (DVIs)
- Keep the office area clean, organized, and well-stocked with supplies
- Support the service team with daily administrative tasks as needed
Qualifications:
- Positive and friendly attitude with excellent communication skills
- Willingness to learn and an interest in the automotive industry
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred, but not required
- Basic computer skills (experience with shop software or DVIs is a plus)
Work Schedule:
- Monday–Friday, 8:00 AM to 5:00 PM
- No weekends
Benefits:
- Pay based on experience
- Paid time off
- Paid holidays
- Training provided for the right candidate
- Opportunities for growth within the company
- Full-time position
If you are motivated, enjoy working with people, and want to be part of a supportive and knowledgeable team, we encourage you to apply!
Job Type: Full-time
Pay: $17.81 - $19.79 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $20