What are the responsibilities and job description for the Enrollment Agent/Fingerprint Technician position at Fingerprints By Live Scan?
- Provide superior customer service to customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
- Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards
- Perform at or above Enrollment Agent performance benchmarks. Adhere to all company and departmental employment policies regarding security and confidentiality
- Represent the company in a professional and customer oriented manner
What we Expect From You?
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
- Clerical – Knowledge of administrative, clerical duties, and office procedures
- Integrity – Job requires ethics and honesty
Hours
- Full Time
- Part Time
Salary
$12.00/hour commission contingent upon completion of passing mandatory background check.
Required Education
High school or equivalent
All technicians will be trained and no previous experience is required.
Responsibilities Include:
Live Scan Fingerprinting Customers
Answering phone calls
Scheduling Appointments
Process fingerprint submissions
Data entry
General office duties
Fingerprinting and software training will be provided
Job Type: Part-time
Pay: From $14.50 per hour
Benefits:
- Employee discount
- Professional development assistance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $12 - $15