Workforce Operations Manager

Role Description

The Workforce Operations Manager is responsible for the direct oversight and supervision of the work of front-line workforce staff and the operational execution of Workforce Innovation and Opportunity Act (WIOA) programs, including Youth, Adult, and Dislocated Worker services.

This role ensures consistent, compliant, and high-quality service delivery across all programs and counties served by Finger Lakes Works. The Workforce Operations Manager is accountable for staff performance, case management quality, program compliance, and the achievement of performance outcomes in alignment with federal, state, and local workforce requirements.

About Finger Lakes Works

Finger Lakes Works provides employment and training services to its four county residents through its five to six career centers and one specialized youth center. Finger Lakes Works provides a unique set of customized services to businesses and working families at little-to-no cost, preparing a skilled workforce and connecting them with opportunities within our region. Learn more about us at https://fingerlakesworks.com.

Finger Lakes Works convenes and reports to the Finger Lakes Workforce Investment Board, Inc., (FLWIB) and is the fiscal agent for federal workforce development funding. Primary funding and authority is granted by the Workforce Innovation and Opportunity Act of 2014 (WIOA). Funding and program oversight comes from the US Department of Labor through the New York State Department of Labor. Additional funding may be available from secondary State/Federal grants (some in perpetuity, some for a fixed period), as well as other grant and/or other sources.

Summary

Reporting to the Executive Director, the Workforce Operations Manager oversees the day-to-day operations of workforce programs and supervises the work of front-line Workforce Specialists serving Youth, Adult, and Dislocated Worker populations.

This position ensures program compliance, performance accountability, and service consistency across all funding streams. The Workforce Operations Manager plays a critical role in monitoring case management practices, maintaining data integrity in OSOS, supporting program improvement, and ensuring alignment with WIOA regulations and organizational priorities.

This is a full-time, salaried position with benefits.
Work schedule: Monday–Friday, 37.5 hours per week.
Salary: $65,000 - $75,000
FLSA Status: Exempt
Status: Full-Time
Reports to: Executive Director

Duties and Responsibilities include but are not limited to:

Program Operations & Oversight

• Oversee implementation and daily operations of WIOA Youth, Adult, and Dislocated Worker programs across the four-county region
• Ensure compliance with all federal, state, and local workforce policies, including WIOA program requirements
• Maintain operational consistency across programs, including processes, documentation, and service delivery standards
• Monitor enrollment activity, service delivery, and program outcomes to ensure performance goals are met

Staff Supervision & Performance Management

• Directly oversee the work of front-line workforce staff and related program staff
• Establish clear expectations for case management, documentation, and participant engagement
• Conduct regular staff meetings, performance evaluations, and coaching sessions
• Identify performance gaps and implement corrective action plans as needed
• Provide ongoing training and guidance related to WIOA compliance, OSOS usage, and service delivery standards

Case Management & Compliance

• Oversee case management practices to ensure timely service delivery and adherence to the 90-day service requirement
• Ensure accurate and complete participant documentation and data entry in OSOS and related systems
• Monitor participant files and conduct internal reviews to ensure compliance and reduce risk of disallowed costs
• Support staff in resolving complex participant situations and eligibility determinations

Program Monitoring & Performance Improvement

• Analyze program data, contractor reports, and performance metrics to identify trends and areas for improvement
• Develop and implement performance improvement strategies for staff and programs
• Assist in the development, administration, and evaluation of workforce program RFPs and contracts
• Support continuous improvement efforts to enhance program effectiveness and outcomes

Partnerships & Program Coordination

• Coordinate workforce programming with school districts, training providers, employers, and community organizations
• Support career awareness activities, job fairs, and workforce events across all program areas
• Facilitate connections between participants and career pathways, including work-based learning and training opportunities
• Coordinate apprenticeship and pre-apprenticeship initiatives with regional partners

Fiscal & Administrative Coordination

• Work collaboratively with fiscal staff to ensure proper documentation, allowability, and tracking of program expenditures
• Assist with grant reporting, data collection, and required documentation
• Support development of program sustainability strategies and leveraged funding opportunities

Other Duties

• Provide operational support to the Executive Director and organizational leadership as needed
• Perform additional duties as assigned to support workforce programming and organizational priorities

Educational Requirements

• Bachelor’s degree in a related field from an accredited institution and two (2) years of relevant experience in workforce development, youth programs, case management, program coordination, or a related field; or
• Associate degree in a related field from an accredited institution and five (5) years of relevant experience in workforce development, case management, program coordination, or a related field.
• Valid NYS Driver’s License required for travel within the four-county Finger Lakes Region, and New York State as needed.

Skills and Knowledge Required

• Strong knowledge of workforce development systems and WIOA program requirements
• Excellent understanding of labor market trends and regional industries
• Proven leadership and staff supervision skills
• Strong organizational, operational, and problem-solving abilities
• Ability to analyze program performance data and implement improvements
• Excellent oral and written communication skills
• Strong facilitation and training skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• High attention to detail, particularly related to compliance and documentation
• Proficiency in Microsoft 365 and workforce data systems (including OSOS)

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Geneva, NY 14456

Salary : $65,000 - $75,000