FRONT DESK ASSOCIATE

Reports To: Assistant General Manager, General ManagerRequirements:High school diploma or equivalentAbility to speak fluent EnglishBilingual (English/Spanish) Strong computer and typing skills, tech-savvyStand for long periods of time behind the desk and front office areasCarrying or lifting items weighing up to 50 pounds.Handling objects, products, and computer equipmentWilling to work weekends, and/or holidays. ( Schedule is 2pm-10pm but you may be asked to fill in on 6am-2pm shifts as needed.) General Responsibilities:Provide prompt, friendly, courteous, and professional guest service.Ability to perform check-in / check-out of hotel guests in a timely and professional mannerAct as the Manager on Duty (MOD) when scheduled.Specific Responsibilities:Register guests, issue room keys, provide information on hotel services, local area and room location.Answer phones in a prompt and courteous manner.Upsell rooms where possible to maximize hotel revenue.Be proficient on the use of the Property Management System.Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learnthe brand requirements needed for their position.Have a good understanding of all of hotel operating procedures.Accurately process all cash and credit card transactions in accordance with the established procedures.Administrative responsibilities such as data entry, reporting etc.Respond appropriately to guest complaints and guest requests and make appropriate service recoveryactions to ensure total guest satisfaction.Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.Read and document all events, incidents in the communication log.Ensure the proper appearance of the lobby and all public areas, including the breakfast area.Ensure processes are followed to protect the identity, safety and security of the guests and fellowemployees.Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.Be willing and able to work any shift.Have complete knowledge of room types and offered rate plans.Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.Process cancellations and modifications to reservations.Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.Promote teamwork and quality service through daily communications and coordination with otherdepartments.Optimum Attributes:Excellent communication and customer service skillsPleasant personalityGood team playerGood listenerWell-groomed and professional appearanceOpen with praise and discrete with criticismPerformance Standards:Annual performance evaluations are subjected to contributions of measurable value to hotel metrics andgoals.

Salary : $17 - $18