What are the responsibilities and job description for the Toyota Service Advisor position at Findlay Toyota Spokane?
Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand. This is a great opportunity to join a team that's offers growth & recognizes hard work.
Compensation:
4-5% of total parts and labor sales. Bonuses based on operation code sales. Bonuses based on CSI ( Customer satisfaction) bonuses based on maintenance plan sales.
Full-Time Benefits:
- Great working environment
- Paid Training
- Generous incentive and bonus programs
- Paid Vacations: 5 days after 1 year anniversary, 10 days after 2 year anniversary, and 15 days after 7 year anniversary
- Holiday pay: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day if the Holiday does not land on a day in which the dealership and/or department is regularly closed or is a regularly scheduled day off.
- Medical
- Dental and Vision insurance
- 401K
RESPONSIBILITIES:
- Greet customers promptly in a friendly manner
- Obtain customer and vehicle information
- Provide excellent customer service to all customers
- Clearly report all vehicle symptoms as described by the customer
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Explain all completed work and charges to customers
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Previous customer service experience
- Above average energy level
- A desire for a long term career with a growing organization
- Personal and professional integrity