Operations Associate

Who We Are

Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters.

We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry.

We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it.

Responsibilities

The Role We’re seeking a dynamic Operations Associate to partner with our Product, BizOps, and Support leaders to keep our day-to-day operations running smoothly and enable Findigs to scale sustainably. As a member of the broader BizOps team, you’ll also play a key supporting role in Findigs’ financial operations and strategy, modeling the financial implications of various initiatives. Reporting to the Senior Manager of Global Operations and Support, this role is heavily execution-oriented, with exposure to strategic thinking—leveraging data, processes, and tools to ensure our operations are efficient, reliable, and scalable. You’ll be deeply involved in the systems, routines, and metrics that power our product and support operations, and as you grow within the role, you’ll be empowered to take on additional responsibilities including oversight of our international teams, increased influence in forecasting, and opportunities to meaningfully impact our team’s roadmap. We'd love to hear from you if you’re passionate about driving operational excellence and want to make a tangible impact at a rapidly growing startup. This role will include occasional travel to India and The Philippines. Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time.Where you’ll make an impact:

• Collaborate with the BizOps team to manage day-to-day operations across multiple product teams.
• Maintain and continuously improve standard operating procedures, workflows, and documentation to ensure consistency, quality, and scalability.
• Monitor operational performance metrics and dashboards to identify trends, bottlenecks, and errors, then partner with team leads to design and implement concrete improvements.
• Maintain staffing and operating forecasts for offshore teams, including headcount planning, capacity modeling, and performance reporting to internal stakeholders.
• Collaborate with Product leadership and the Executive team on ways to improve product operations.
  
  

We’d love to hear from you if you have:

• Bachelor’s degree in Business, Operations, or a quantitative field like Economics, Statistics, or Mathematics.
• 1-3 years of experience in operations, management consulting, finance, or a related analytical field.
• Demonstrated experience owning and improving processes end-to-end, from diagnosing issues to rolling out and monitoring changes.
• Strong organizational skills, attention to detail and ability to balance multiple priorities.
• Excellent communication and interpersonal skills.
• Intermediate to advanced Excel/Google Sheets experience.
• Experience with analytics or project management tools, such as Jira, Notion, Sigma, Tableau, etc.
  
  

Nice-to-haves:

• Experience with SQL and/or BI tools.
• Familiarity with P&L management and financial modeling.
• Startup experience in an operations or support operations role.
• Knowledge of the rental or real estate industry.
  
  

What We Offer

• Location: We operate on a hybrid schedule (3-4x times in-office per week), with core collaboration days on Monday, Tuesday, and Thursday at our newly renovated NoHo office.
• Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
• Competitive Compensation: Competitive base salary Pre-IPO equity
• Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
• Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym and tech stipends, and lunch provided every day.
  
  

$105,000 - $120,000 a yearCompensation disclosure as required by NYC Pay Transparency Law. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package. Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.