Senior Associate CRM Admin

Job Overview

We’re looking for an experienced CRM Administrator to lead and manage our HubSpot platform across all Go-To-Market (GTM) functions — including Marketing, Sales, and Customer Success. You’ll be the go-to expert for all things HubSpot, ensuring the platform is optimized for scalability, data integrity, and measurable business impact.

The ideal candidate is a HubSpot power user with a strategic mindset, strong operational skills, and the ability to translate GTM needs into effective system configurations and workflows.

Responsibilities:

If you join us, your day-to-day will include:

• Platform Ownership
  Act as the primary owner and subject matter expert for HubSpot CRM, Marketing Hub, Sales Hub, and Service Hub.
• System Administration & Configuration
  Manage user roles, permissions, pipelines, properties, templates, and system integrations.
• Process Optimization
  Design and maintain scalable lead management, lifecycle tracking, and handoff processes across GTM teams.
• Reporting & Analytics
  Create and maintain dashboards and reports to track key GTM metrics such as lead flow, conversion rates, campaign attribution, and revenue performance..
• User Enablement & Support
  Provide training, documentation, and ongoing support to GTM teams to ensure effective use of HubSpot tools and features.
• Continuous Improvement
  Stay current with HubSpot updates and releases. Evaluate new features and recommend enhancements to improve GTM efficiency and outcomes.

Basic Qualifications:

You’re a great fit if you have:

• 3–5 years of hands-on experience as a CRM Administrator or in a GTM operations role
• Deep expertise in HubSpot CRM, Marketing Hub, and Sales Hub (Service Hub is a plus)
• Proven success in managing complex workflows, automation, and integrations
• Strong understanding of GTM processes
• Proficiency in data analysis and reporting tools
• Excellent communication and stakeholder management skills

Preferred Qualifications:

You are exactly who we are looking for if you

• HubSpot Admin or Marketing/Sales Hub certifications
• Experience integrating HubSpot with tools like Salesforce, Outreach, ZoomInfo, or BI platforms
• Background in SaaS, B2B technology, or a similar growth-oriented environment

Location: Herndon, VA Hybrid (3x/week)

Remote Locations: NC, GA, TX, NJ, WA, PA, IL, DC, MD, OH, FL, SC, VA, CO, IN

Exostar - The Company:

Exostar’s cloud-based platforms create exclusive communities within the Aerospace and Defense, Life Sciences, and other highly regulated industries where members securely collaborate, share information, and operate compliantly. Within these communities we build trust. By analyzing community data, we provide insights and intelligence, enabling organizations to make better, timelier decisions, to mitigate risk, and operate more efficiently.

• We believe in employee development: we promote internally and provide training and educational assistance
• We provide a fun, engaged workplace, with social and community-building events
• We offer comprehensive benefits and flexible time off plans

Exostar is an Equal Opportunity Employment Employer.  The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information.  Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.