What are the responsibilities and job description for the Bilingual Customer Service Representative position at Find Great People | FGP?
*Please note if you are being considered for this position, you will be called from an 864 area code as our staffing agency is located in South Carolina; however, this position is located in Florida and is direct hire. You can learn more about FGP on our website at fgp.com or on LinkedIn. The company that is hiring for this will be disclosed after an initial conversation.*
OVERVIEW
A large, well established, and growing financial services and insurance company is seeking a P&C licensed (440 or 220) customer service representative who can speak Spanish & English to work in an office managing existing personal lines policies for agents. This is an in-office position, Monday-Friday 8:30-5, and the office is located in Tampa. This role will pay up to $55k/year and offers great benefits, a pension plan, plus 3 weeks of PTO to start!
DETAILS
- Maintain existing personal lines policies including any changes, adjustments in coverage, mail-outs, customer correspondence, payments, and more
- Answer customer questions as they come in regarding claims or policies and escalate issues when necessary (via phone, email, or in person)
- Update all customer conversations and transactions in EPIC system
- Review all existing policies prior to their renewal to ensure customer is receiving the best service and to verify if changes need to be made
- Rewrite non renewals and cancellations, handle underwriting requests, quote new business, and apply payments
- Cross sell current customers on other insurance services
- Provide back-up in answering phone calls
QUALIFICATIONS
- 3 years experience in this type of position recently (required)
- MUST have P&C 220 or P&C 440 license
- Speaks English & Spanish
- In-office position Monday-Friday 8:30 a.m. to 5 p.m. in Tampa,FL
PAY/BENEFITS
- Up to $55k/year DOE
- Excellent health benefits (preventative care is covered in full with all three health plans after employee premium contributions)
- Wellness Program premium discounts
- Tuition Reimbursement for continuing education after 1 year
- 401k Employee Stock Ownership Plan
- 100% match up to 3% and 50% match above 3% (not to exceed 6%)
- Pension Plan after 1 year
- 3 weeks of PTO 11 paid holidays
*Please note if you are being considered for this position, you will be called from an 864 area code as our staffing agency is located in South Carolina; however, this position is located in Florida and is direct hire.*
Salary : $55,000
