Product Transformation & Operations Specialist

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

The Product Transformation Specialist is a high‑impact, hands‑on individual contributor who operates at the intersection of product operations, strategy enablement, documentation, and emerging capabilities. This role is designed for a versatile operator—someone who can flex across initiatives, connect dots quickly, and turn ideas into execution.

Acting as a force multiplier for the Payments CPO organization and the Specialist brings structure to ambiguity, accelerates cross‑functional programs, and raises the bar on clarity, consistency, and operational rigor. While this role does not own product strategy, it plays a critical role in enabling strategy to land, scale, and drive measurable outcomes.

This role requires a highly versatile operator who can flex across program management, product operations, research, and communications—bringing structure to ambiguity and consistently driving execution and outcomes.

Key Responsibilities

Chief of Staff–Style Support to the CPO Team (Execution & Enablement)

• Translate CPO priorities into clear, well‑structured communication assets that drive alignment across the product organization.
• Support preparation of executive‑level materials (e.g., leadership reviews, operating updates, strategy readouts) by shaping concise, insight‑driven narratives.
• Capture decisions, actions, and follow‑ups from leadership forums and ensure consistent tracking and closure.
• Coordinate agendas, schedules, and materials for CPO‑led forums and product leadership sessions to ensure smooth execution and high signal‑to‑noise.
  
  

Product & Documentation Transformation (Clarity at Scale)

• Assess the current documentation and content landscape by gathering artifacts, cataloging assets, and identifying gaps or inconsistencies.
• Support definition of future‑state documentation workflows, standards, and governance models through research and concept development.
• Execute documentation improvements, including content restructuring, updates, and migration activities.
• Research and apply best practices in product documentation, content design, and developer/customer experience.
• Perform content audits to improve quality, consistency, and usability across product materials.
  
  

Program Management & Operational Excellence

• Support cross‑functional initiatives by coordinating plans, tracking milestones, gathering updates, and preparing status reports.
• Maintain dashboards, templates, KPIs, and governance artifacts that support operational transparency and decision‑making.
• Help product managers articulate value propositions through product summaries, narratives, and customer‑facing documentation.
• Document repeatable processes and ensure materials are organized, current, and easy to find.
• Build and maintain playbooks, repositories, templates, and taxonomies that enable teams to work faster and more consistently.
• Track and report on documentation performance metrics (e.g., usage, search data, feedback) to inform continuous improvement.
  
  

Research & Enablement for Next‑Generation Capabilities

• Research AI tools, product trends, industry standards, and emerging technologies relevant to product operations and experience.
• Synthesize findings into clear briefs and recommendations for leadership consideration.
• Support small pilots and experiments by testing workflows, gathering data, and documenting outcomes.
• Assist in evaluating potential product, process, or content enhancements with a bias toward practical impact.
  
  

Benefits

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• Sustainability: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.
  
  

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.