ATM and Banking Equipment Field Service Technician

Job Title: Field Service Technician
Location: Iowa

Job Overview

We are seeking a proactive and skilled Field Service Technician to join our team, specializing in the installation, maintenance, and repair of Automated Teller Machines (ATMs) and various banking equipment. This role offers an exciting opportunity to work in the field, providing essential technical support to ensure seamless banking operations. The ideal candidate will possess strong electrical diagnostics skills, experience with electronic systems, and a customer-focused approach. Your expertise will help maintain the reliability and security of banking infrastructure across multiple locations, ensuring optimal performance and customer satisfaction. This role includes the service, maintenance, and repair of coin and currency equipment, Teller Cash Recyclers (TCRs), and Automated Teller Machines (ATMs), from basic cash dispensers to advanced Interactive Teller Machines (iTMs) with teller assist functionality. The technician serves as a key representative of the organization, ensuring high service standards and minimizing customer equipment downtime.

Key Responsibilities

• Serve as a professional representative of the company while performing field service activities

• Diagnose technical issues and complete repairs efficiently to restore equipment functionality

• Perform service and maintenance on coin and currency equipment, TCRs, ATMs, and iTMs

• Accurately and thoroughly document service activities through written service reports

• Submit work orders, service documentation, and expense reports in a timely manner

• Maintain accountability for assigned tools, inventory, and replacement parts

• Learn and apply new service procedures, repair techniques, and technologies as required

• Communicate effectively with customers and internal teams to ensure service satisfaction

• Required Qualifications

• Valid driver’s license with the ability to operate a company vehicle

• Computer proficiency and general technical aptitude

• Strong organizational skills with the ability to prioritize tasks effectively

• Excellent customer service and interpersonal communication skills

• High level of integrity, professionalism, and dependability

• Self-motivated with the ability to work independently

• Demonstrated written and verbal communication skills in English

• Ability to collaborate effectively within a team environment

• Basic working knowledge of (Word, Excel, Outlook)

• Willingness to travel, including the possibility of overnight assignments

• Ability to follow established procedures and directions accurately

• High school diploma or equivalent

• Successful completion of background check and insurance underwriting requirements

Preferred Qualifications
*

• Prior experience with ATMs, physical security systems, or money processing equipment

• Experience servicing business or office equipment

• Technical school education or A certification

• Associate degree in electronics, mechanical repair, or a related technical field, or equivalent experience

Physical Requirements

• Ability to drive for extended periods of time

• Ability to remain seated for prolonged durations

• Ability to lift up to 50 pounds

• Ability to squat, kneel, stand, and work at floor level

• Manual dexterity for the use of hand and power tools

• Adequate visual acuity to perform detailed technical tasks

• Physical ability to climb ladders and carry up to 50 pounds

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• 401(k) matching
• Company car
• Dental insurance
• Flexible spending account
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tools provided
• Vision insurance

Work Location: Hybrid remote in Des Moines, IA 50309

Salary : $25 - $30