Financial Services Assistant/ Office Administration

Financial Services Assistant

Matthew Baker Inc. | Munster, Indiana

Position Type: Full-time, on-site
Compensation: $28–$33 per hour, plus bonus opportunities
Benefits: 401(k) retirement plan and paid time off (PTO)

About Matthew Baker Inc.

Matthew Baker Inc. is a financial services firm dedicated to helping individuals and families make informed financial decisions and achieve their financial goals. We pride ourselves on providing personalized service, building long-term client relationships, and delivering a high level of professionalism and attention to detail.

We are seeking a dependable, organized, and client-focused Financial Services Assistant to support our financial advisory practice, assist with daily operations, and help deliver an outstanding client experience.

Position Overview

The Financial Services Assistant will play an important role in servicing client accounts, supporting new business, maintaining accurate records, and ensuring timely follow-up on client requests and pending transactions.

The ideal candidate has experience in banking, credit unions, financial services, or a related field. Candidates holding securities licenses, including the SIE, Series 6, or Series 7, are especially encouraged to apply. We also welcome candidates with strong banking or credit union experience who are interested in advancing their careers in financial services.

Key Responsibilities

Client Service and Relationship Management

• Respond to client inquiries and provide professional, timely service.
• Schedule appointments and coordinate client meetings.
• Follow up on client requests and outstanding service items.
• Maintain accurate client information and activity records.

Account Administration and New Business

• Assist with opening new investment and retirement accounts.
• Process account paperwork, transfers, and service requests.
• Track new business applications and follow up on outstanding requirements.
• Monitor pending transactions and help ensure cases are completed accurately and efficiently.
• Assist with investment, retirement, and insurance-related administrative activities, consistent with applicable licensing and supervisory requirements.

Office Operations and Compliance

• Maintain organized client files and electronic records.
• Support compliance procedures and documentation requirements.
• Utilize the firm's client relationship management (CRM) system to track activities and follow-up tasks.
• Assist with daily office operations and other administrative responsibilities as needed.

Qualifications

• Previous experience in banking, credit unions, financial services, or a related customer-service position preferred.
• SIE, Series 6, and/or Series 7 licenses are a plus.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with computers, office software, electronic documents, and client management systems.
• Professional demeanor and commitment to client confidentiality.
• Dependability, initiative, and a strong sense of responsibility for completing tasks.

Candidates without securities licenses may be considered if they have relevant experience and are willing to pursue required licensing.

Compensation and Benefits

• Competitive hourly compensation: $28–$33 per hour, based on experience, qualifications, and licensing.
• Bonus opportunities: Additional compensation based on applicable firm bonus arrangements and performance criteria.
• 401(k) retirement plan: Subject to plan eligibility and terms.
• Paid time off (PTO): Provided under the firm's policy.
• Professional development: Opportunity to expand financial services knowledge and pursue additional industry licensing, as appropriate.

The Ideal Candidate

We are looking for someone who takes ownership of responsibilities, communicates effectively, pays attention to details, and consistently follows through on commitments. A background in banking or a credit union can provide an excellent foundation for success in this role.

This is an opportunity to join a personalized financial advisory practice where your contributions directly support client relationships, efficient operations, and the continued growth of the business.

How to Apply

Interested candidates should submit a resume highlighting relevant financial services, banking, credit union, administrative, or client-service experience.

Matthew Baker Inc. is an equal opportunity employer.

We have been in business 31 years and still growing.