What are the responsibilities and job description for the Fraud Specialist position at Financial Plus Credit Union?
Overview
Responsible for investigating and resolving any suspicious activity concerning plastic cards, electronic payments (ACH, Wires, Zelle, etc.), digital banking, and electronic services while also delivering exceptional service. The specialist should also be able to research, processand administer full resolution of all card service functions generated by inquiries frommembers and internal departments within established service and regulatory standards.
Skills and Duties
* Responsible for initial member contact regarding potential fraudulent action taken upon a member’s account and follows fraud through resolution.
* Conduct thorough review of defrauded account(s) to ensure fraud is limited in scope and communicates appropriate action to front line staff and manager.
* Process credit/debit card charge backs, follow up on outstanding items, work with members and card processor.
* Monitor existing cases and review closing documents provided by card processor.
* Post daily debit card/credit card exceptions.
* Process daily reports and general ledger balancing.
* Backup to Electronic Payment Specialist
* Process and handle remote deposit capture (RDC) and any associated fraud.
* Maintain thorough knowledge of appropriate rules and regulations in order to process all phases of chargebacks and/or arbitration within specified regulatory timeframes.
* Comply with all aspects of BSA/AML and OFAC regulations as related to position.
* Work the department’s Saturday schedule on a rotating basis.
* Review potential member applications through online platform.
* Actively participate in webinars to stay in front of fraud trends.
Join us in our mission to protect our organization from fraudulent activities while ensuring compliance with all financial regulations. If you possess the skills outlined above and are passionate about maintaining the integrity of financial operations, we encourage you to apply for this exciting opportunity as a Fraud Analyst.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid parental leave
- Paid time off
- Parental leave
- Profit sharing
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $22
