What are the responsibilities and job description for the Loan Resolution Specialist II position at Financial Partners Credit Union?
Financial Partners Credit Union, recognized as a Top Workplace by USA Today, the Orange County Register, and the Los Angeles Times, and named one of the Best Credit Unions to Work For by American Banker and one of the Best Credit Unions in California by Forbes, is seeking a motivated and detail-oriented professional to join our team as a Loan Resolution Specialist.
In this role, you will support the credit union’s efforts to manage delinquency by monitoring and resolving consumer loan accounts that are more than five days past due. You will work directly with members to understand their financial situations, establish repayment solutions, and ensure accounts are brought back into good standing whenever possible.
This position is ideal for someone who is organized, analytical, and comfortable working with members to resolve complex financial situations while maintaining professionalism and strong member relationships.
Essential Responsibilities
Delinquency Management
The Loan Resolution Specialist helps protect the financial health of the credit union while supporting members through difficult financial situations. By working with members to resolve delinquent accounts and identify practical repayment solutions, this role helps minimize losses, maintain responsible lending practices, and reinforce the credit union’s commitment to responsible financial stewardship and member service.
The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity.
Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In this role, you will support the credit union’s efforts to manage delinquency by monitoring and resolving consumer loan accounts that are more than five days past due. You will work directly with members to understand their financial situations, establish repayment solutions, and ensure accounts are brought back into good standing whenever possible.
This position is ideal for someone who is organized, analytical, and comfortable working with members to resolve complex financial situations while maintaining professionalism and strong member relationships.
Essential Responsibilities
Delinquency Management
- Collect past-due consumer loans and credit cards that are over five days delinquent.
- Handle incoming and outgoing calls related to delinquent accounts and respond to member inquiries.
- Review payment history, perform account reconciliation, and educate members on their loan obligations and the importance of maintaining current accounts.
- Identify and analyze the reasons for delinquency and work with members to establish appropriate payment arrangements.
- Conduct skip tracing to locate members and/or collateral when necessary.
- Recommend accounts for legal action or repossession to management for approval when appropriate.
- Assign accounts for field chase when necessary.
- Review and follow up on letters of guarantee with insurance companies.
- File GAP claims and process cancellations of warranties when applicable.
- Maintain accurate documentation of collection activity and account status.
- One-year certificate from a college or technical school; three years of related experience and/or training; or an equivalent combination of education and experience.
- Associate’s degree preferred.
- Proficiency in Windows-based computer systems.
- Working knowledge of Microsoft Excel and Word.
The Loan Resolution Specialist helps protect the financial health of the credit union while supporting members through difficult financial situations. By working with members to resolve delinquent accounts and identify practical repayment solutions, this role helps minimize losses, maintain responsible lending practices, and reinforce the credit union’s commitment to responsible financial stewardship and member service.
The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity.
Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.