Senior Commercial Lines Account Manager

PRIMARY PURPOSE: 

Serves as the primary point of contact for clients, maintaining consistent communication regarding coverages, policy updates, and issue resolution. This role involves significant client interaction, authorizing policy changes, and making critical business decisions across commercial and/or specialty lines of coverage. Responsibilities include evaluating and processing new business and renewal accounts, ensuring accuracy and compliance. Additionally, this position identifies opportunities to expand client relationships through cross-selling and rounding out accounts where applicable.

MINIMUM QUALIFICATION REQUIREMENTS                                                                                                                                   

• High school diploma or equivalent preferred
• Minimum 5 years in commercial lines insurance account management with Commercial and Program business insurance, business line customization, and/or rate negotiation.
• Minimum 3 years of supervisory experience in commercial lines including unit/staff training and/or managing workflows.
• Active Property and Casualty (P&C) insurance license required. 
• Familiarity with insurance management software and Microsoft Office Suite. 
• Ability to manage multiple accounts and tasks efficiently, meeting deadlines in a fast-paced environment. 
• Excellent verbal and written communication abilities, with a focus on client service and relationship building.
• Strong attention to detail, with the capability to assess complex insurance needs and develop appropriate solutions.

ESSENTIAL FUNCTIONS:                                                                                                                                                                            

• Analyze risks and secure coverage requirements through discussions with producers, gathering detailed underwriting information for presentation to insurance companies or brokers.
• Collaborate with producers to review complex business risk analysis and provide tailored coverage recommendations, ensuring client needs align with market capabilities.
• Review quotes from carriers, prepare comprehensive insurance proposals, and present them to clients or producers as needed.
• Upon proposal acceptance, discuss premium terms, offer premium financing options, and manage documentation to bind coverage, including issuing policy instructions.
• Coordinate and cooperate with other departments to ensure seamless account servicing and achieve overall objectives.
• Delegate tasks to assistants for preparing binders, certificates, Auto ID cards, and invoices as necessary.
• Notify unsuccessful quoting companies to close their files and suspend receipt of new policies.
• Review expiration listings with producers to determine market availability and develop renewal strategies.
• Complete renewal applications, review carrier quotes, and collaborate with producers to assess risk analysis and coverage options.
• Plan premium payment terms, offer financing options, and manage documentation to bind coverage, including issuing policy instructions.
• Assign assistants to prepare binders, certificates, Auto ID cards, and invoices.
• Solicit and review renewal information from insured clients, ensuring accurate and timely submissions of renewal instructions.
• Maintain organized client files within the agency management system and produce diaries for quotes and new or renewal policies.
• Suspend receipt of renewal policies as appropriate and notify carriers when necessary.
• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing consultative advice on coverage options.
• Process client requests promptly, ensuring quality service when agents are unavailable.
• Foster long-term client relationships by identifying opportunities to expand coverage and provide additional services.
• Participate in seminars and training to enhance knowledge and skills in commercial lines insurance.
• Stay informed about industry trends, market developments, and regulatory changes to provide expert advice and maintain professional excellence.