IT Intern

PRIMARY PURPOSE: 

This role involves a variety of IT support and administrative tasks, including managing user accounts, setting up and configuring workstations and peripherals, and documenting procedures to ensure efficient workflows. Responsibilities also include conducting research to support IT projects, providing basic troubleshooting assistance, and handling administrative tasks such as inventory management and IT asset tracking. Additionally, the position supports other IT and Cybersecurity related duties as assigned to promote smooth operations.

MINIMUM QUALIFICATION REQUIREMENTS 

• Currently pursuing a degree or has interest in Information Technology, Computer Science, or a related field, or equivalent knowledge through self-learning or certifications.
• Basic understanding of computer systems, operating systems, and software applications.
• Familiarity with account management processes and IT ticketing systems is a plus.
• Excellent problem-solving and organizational skills with keen attention to detail.
• Strong communication and interpersonal skills to interact effectively with team members and internal users.
• Ability to multitask and prioritize tasks in a fast-paced environment.

ESSENTIAL FUNCTIONS: 

• Assist in diagnosing and resolving technical issues for hardware, software, and network systems.
• Provide support for end-user devices, including desktops, laptops, and mobile devices.
• Document support requests and solutions in the ticketing system.
• Help update and maintain IT systems, including operating systems, software, and hardware.
• Perform routine maintenance tasks such as backups, updates, and system checks.
• Monitor system performance and report irregularities to the IT team.
• Contribute to IT projects, such as system upgrades, software deployments, or network improvements.
• Conduct research and provide recommendations on new tools or technologies.
• Assist in testing and quality assurance processes for new applications or updates.
• Create and update user guides, FAQs, and technical documentation.
• Assist in documenting IT processes, policies, and procedures.
• Generate reports on system usage, performance, or security incidents.
• Participate in team meetings and provide updates on assigned tasks.
• Communicate effectively with team members and other departments to address IT needs.
• Take initiative to learn new technologies or improve skills relevant to the role.
• Rotated throughout the IT and Cybersecurity areas to observe and learn the various job functions within the department.