Operations Manager

Operations Manager

Final Touch Commercial Services has been operating in Central Oregon since 1999 and is one of the largest and most reputable commercial cleaning companies in the region. We strive to provide dependable, quality-focused cleaning services and property upkeep to our customers while paying our team well and making the company a great place to work.

General Description:

The Operations Manager is an integral member of the senior leadership team and reports directly to the General Manager. You will be responsible for overseeing the day-to-day functions of a 100 member team across two divisions, ensuring the highest level of professionalism and accountability in yourself, our Area Managers, and our front-line team members. Additionally, you will spearhead in-the-field training and development of both our Area Managers and front-line team members, as well as oversee safety compliance and equipment maintenance. This position is Monday-Friday, with hours that span from afternoon through evening. We will equip this position with as much training as necessary to master the job and provide an outstanding support network in case you need help. If you are good with people, can problem-solve in dynamic environments, and are a proven leader, this position is for you!

Primary Job Functions:

·        Lead daily Operations Meeting with General Manager and Assistant General Manager.

·        Report status of previous night’s accounts, complaint resolution, and QA inspections.

·        Responsible for reporting schedule and staffing changes to inform payroll.

·        Coordinate new account setup, to include staffing, training, supply management, and

ongoing customer engagement.

·        Responsible for daily scheduling and prioritization of Day Porter division.

·        Oversee equipment maintenance, repair, and deployment to ensure team members are

properly equipped.

·        Responsible for resolution of time-sensitive customer requirements.

·        Attend new account walkthroughs with General Manager.

·        Lead Daily Huddles with Area Managers to review Quality Assurance inspections, ensure

awareness of required action plans, staffing changes, administrative requests and

account details.

·        Responsible for personally overseeing priority projects and reporting resolution to General Manager.

·        Oversee and ensure the Final Touch Training Standards are adhered to, including safety

standards.

·        Responsible for performing daily Quality Assurance inspections, to include Day Porter division and evening janitorial accounts and coordinating required corrective actions as needed.

·        Cover for Area Managers in their absence, ensuring no gaps in coverage.

·        Provide end-of-day report to company leadership detailing account status, resolutions,

and next day’s requirements.

·        Lead Quarterly Reviews for direct reports.

·        Lead Weekly Day Porter Huddles.

·        Attend Weekly, Monthly, Quarterly, and Annual leadership meetings.

·        Ensures that environmental and safety procedures are being maintained in accordance with Local, State, Federal and Company requirements.

·        Support a positive, accountable, and professional company culture.

·        Additional duties as required.

Requirements:

 Bilingual (Spanish/English) strongly preferred

 Demonstrated experience in motivating, mentoring, developing, and leading a team

Knowledge of Human Resources policies and practices, including employee relations, training, safety, benefit administration, and succession planning

Excellent communication and interpersonal skills (written/verbal) 

Access to a reliable vehicle

Driver’s license

Organizational skills and demonstrated time management skills

Occasional weekend availability

Previous operations experience required 

Salary range: $70,000-$80,000 annually