What are the responsibilities and job description for the Customer Service Representative position at Filtrous?
The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction and loyalty. This role is essential in maintaining positive relationships and supporting the overall business success through effective communication and problem-solving.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues efficiently and professionally
- Maintain accurate records of customer interactions and transactions
- Provide product and service information to customers
- Collaborate with internal teams to resolve complex customer problems
- Process orders, forms, applications, and requests
- Follow up with customers to ensure resolution and satisfaction
- Identify and escalate priority issues as needed
If you are interested in this position, please send your resume to info@thecareer-builder.com
Thank you
Salary : $24 - $28