What are the responsibilities and job description for the Operations Manager position at Filta - District Heights, Sunderland, MD & Chesapeake, VA?
Benefits:Bonus opportunities around profitabilityTraining ProvidedWork / Life BalanceAdvancement OpportunitiesFlexible schedule401(k) matchingWhat We Look for in a Filta Operations ManagerThe Filta Operations Manager is responsible for overseeing service efficiency, managing teams, and ensuring customer satisfaction, potentially across multiple locations. This role requires strong leadership, operational expertise, and a deep understanding of Filtas services and customer needs.Key Attributes & Qualifications:Leadership & Team Management Ability to coach, mentor, and oversee service technicians and support staff.Operational Efficiency Skilled in optimizing workflow, scheduling, and resource allocation to enhance service delivery. Ability to utilize database management software or CRMs, Google Workspace, and mobile applications.Customer Relations & Service Quality Ensures that all customer interactions are positive and that service standards are consistently met or exceeded.Problem-Solving & Decision-Making Proactively addresses operational challenges and implements effective solutions.Safety & Compliance Enforces strict adherence to health, safety, and environmental regulations.Technical & Mechanical Knowledge Familiarity with kitchen equipment, filtration systems, and service-related technology.Financial & Budget Management Ability to manage costs, improve efficiency, and drive profitability.Knowledge of Commercial Kitchens or Ability to Learn Quickly Understands kitchen operations and Filtas role in enhancing sustainability and efficiency.Key Responsibilities:Scheduling & Route Optimization: Manage and adjust service schedules, coordinate rerouting, and fill gaps in scheduling alongside the Service Manager/Apprentices.Financial Oversight: Maintain full financial transparency by monitoring key performance metrics, tracking expenses, and implementing cost-saving strategies to improve profitability.Hiring & Team Development: Lead the recruitment process in collaboration with the franchise owner, ensuring proper staffing to meet business needs.Sales & Growth: Support sales growth initiatives by working with the franchise owner to identify new opportunities, improve service efficiency, and enhance customer satisfaction.Profitability Management: Analyze financial data and operational reports to optimize revenue and profitability, implementing strategies to improve overall business performance.Process Improvement: Continuously assess and refine operational processes to maximize efficiency and service quality.Compliance & Safety: Ensure that all operational activities adhere to company standards, industry regulations, and safety protocols.Preferred Experience:Experience in exceeding expectations through leadershipExperience in service-based industries.Who We AreFilta Environmental Kitchen Solutions provides comprehensive services for commercial kitchens, specializing in fryer oil management, deep fryer cleaning, and thorough cleaning of all commercial kitchen equipment. We are seeking individuals with kitchen experience or those eager to learn new skills. Our clients include restaurants, colleges and universities, sports venues, hospitals, convention centers, and any business with commercial kitchen fryers. We offer full training to operate our equipment and perform the necessary services.If youre a strategic leader with a passion for operational excellence and business growth, we invite you to apply for the Operations Manager position today!