What are the responsibilities and job description for the Client Coordinator position at fillir?
Position Overview
The Client Coordinator is the first and last impression of fillir. This role is responsible for creating a welcoming, seamless, and elevated experience for every client while ensuring front desk operations run efficiently. The ideal candidate is warm, organized, and thrives in a fast-paced, client-focused environment.
Key ResponsibilitiesClient Experience
- Greet every client with warmth, professionalism, and genuine hospitality
- Create a seamless check-in and check-out experience
- Build relationships with clients to encourage loyalty and retention
- Address client questions, concerns, and feedback with care and urgency
- Uphold fillir's philosophy: never pushy, always supportive and informative
Scheduling & Communication
- Manage appointment scheduling, confirmations, and follow-ups
- Optimize provider schedules for efficiency and productivity
- Communicate clearly with clients via phone, text, and email
- Assist with rescheduling and maintaining full books
Front Desk Operations
- Maintain a clean, organized, and welcoming front desk environment
- Process payments, memberships, and package purchases accurately
- Handle daily administrative tasks and documentation
- Support opening and closing procedures
Sales Support (Client-Focused)
- Educate clients on services, memberships, and current promotions
- Encourage rebooking and long-term treatment planning
- Support retail sales through genuine recommendations
- Promote fillir's referral program and client benefits
Team Collaboration
- Work closely with providers and leadership to ensure smooth daily flow
- Communicate schedule changes, client notes, and updates effectively
- Step in wherever needed to support the team and client experience
Qualifications
- 1 year experience in customer service, hospitality, or medical/aesthetic front desk preferred
- Strong communication and interpersonal skills
- Highly organized with attention to detail
- Ability to multitask in a fast-paced environment
- Positive, team-oriented attitude
What We Value at fillir
- A “YES” mindset – always finding solutions for our clients
- A client-first approach – experience over sales
- Professionalism with personality – warm, approachable, and polished
- A commitment to growth, learning, and teamwork
Job Type: Part-time
Pay: $12.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $12 - $17