What are the responsibilities and job description for the Renewals Specialist position at Filevine?
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
The Renewal Specialist is responsible for managing Small Business and Mid-Market account renewals. The individual is a quota-carrying contributor who works with the customer’s Account Solutions Managers and Account Executives to overcome obstacles during their renewal process.
\n- Ensure clear communication takes place between the Account Solutions Manager and Account Executive on each account at time of renewal
- Detailed research on the accounts to map out a clear path forward resulting in on time renewals
- Utilize multiple tools and platforms to understand customer’s platform usage and communication with Filevine
- Efficiently and Effectively work through a large book of business
- Work with multiple departments to properly renew contracts
- Attention to detail
- Accepting of and able to implement quick, concise feedback
- 1-3 years of Account Management experience
- Consistent, demonstrable record of achieving quota/objectives
- Hunger to join a startup company, work hard, and do great things
- Solid written and verbal communication, organizational and time management skills
- Excellent presentation and listening skills
- In Office Position
Work Location Expectation: Most roles for candidates in or near these metro areas (San Francisco, Salt Lake City, Chicago, or New York) are fully onsite. Some roles offer a hybrid schedule of 2–3 days in-office per week
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
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Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com