Customer Support Specialist - Aerospace Mfg.

Figeac Aero North America is a leading aerospace partner for detailed parts and sub-assemblies with specialization in saturation shot peening, shot peen forming, chemical processing, painting, assembly, non-destructive testing, and machining.

 At Figeac Aero North America, we place a high value on our employees. Employees are given the opportunity to be a part of something special while achieving their career goals. We offer competitive compensation in addition to an attractive benefits package for qualified employees.

 Job Title: Customer Support Specialist

Employee Type: Full Time, Hourly

Schedule: Monday – Friday; 8:00am - 4:30pm

Reports to: Supply Chain Director 

Job Location: Wichita, KS, USA

Experience: Previous Admin experience in Aerospace Mfg. environment, preferred. 

Key Responsibilities: 

• Analyze customer purchase orders & document verification, verify price, lead time, and party responsible for freight (FOB Origin), and all details matches the offer sent to the customer. 
• Follow up with the customer as needed to validate and verify information and pricing, as necessary.
• Printing, organizing, distribution and ensure accurate entry of customer Purchase Orders into ERP system.
• Monitor the progress of moving parts as required during the production process.
• Attend regular departmental meetings as required.
• Prepare and transmit internal consultation records (with Methods, Purchasing, Customer Service, Program Management, Scheduling, and assembly) 
• Follow customer purchase orders in the ERP system and on the production floor to ensure NRE, Expedite, and other related purchase order fees are invoiced. 

Skills & Qualifications: 

• 3 year’s admin experience
• Aerospace or Manufacturing experience, required
• Must have strong organizational and time management skills. 
• Must be able to provide professional verbal and written customer communications
• Problem-solving and deductive reasoning skills
• Proficiency in Microsoft Office with expert level in Microsoft Excel
• Working knowledge in an ERP system (i.e. Visual, SAP, Syteline)
• High School diploma plus some college preferred
• Previous experience in document control, preferred
• Ability to work independently and a team player.
• Ability to speak, read, write, and understand English language 
• Must be US citizen  

Working Conditions:

• The essential duties job may require the ability to stoop; to reach; to stand, to walk and sit for extended periods of time; to push and/or pull objects weighing up to 30 pounds; to lift and carry objects weighing up to 15 pounds; to use finger dexterity to operate a computer and other office equipment and hand strength to grasp files and other objects; to perceive the attributes of objects by touch; to hear and verbally exchange ideas and information with the public, staff and others on the phone and in the office.  Frequently being on foot, bending, stooping, squatting, kneeling, climb stairs and kneeling and/or crouch to retrieve files and other items. Writing to complete reports and service requests.  Occasionally Lifting and carrying (with assistance) items weighing 20-50 lbs.  

Competitive Benefits:

• Medical, Dental & Vision Insurance with competitive rates
• Ancillary benefits such as adult and family YMCA memberships
• Generous PTO for new employees
• 401k
• Life Insurance and disability coverage
• Accident Insurance Plans
• Employee Assistance Program
• Special Rx Savings Plans
• Teledoc, virtual doctor visits
• Pet Insurance 

Figeac Aero North America is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.