What are the responsibilities and job description for the Hostess, Food Runner, and Server position at Fig Italian Rustic Kitchen?
Overview
Join our vibrant team as a Hostess, Food Runner, and Server, where your energy and hospitality skills will create memorable dining experiences for our guests. In this dynamic role, you’ll be the friendly face welcoming guests, ensuring timely food delivery, and providing exceptional customer service. Whether guiding guests to their tables, assisting in food presentation, or serving beverages with flair, you’ll be an essential part of our lively restaurant environment. This paid position offers an exciting opportunity to develop your skills in food service, sales, and guest relations while working in a fast-paced, energetic setting.
Duties
- Greet guests warmly upon arrival and manage waitlists efficiently using OpenTable or similar reservation systems
- Escort guests to their tables, ensuring a smooth and welcoming seating process
- Relay orders promptly from the kitchen to the dining area as a Food Runner, maintaining communication with culinary staff
- Serve food and beverages with professionalism, including cocktails, wines, spirits, and non-alcoholic drinks, ensuring proper presentation and guest satisfaction
- Process sales transactions accurately using POS systems such as Aloha POS or Micros POS; handle cash and credit card payments securely
- Upsell menu items including specialty drinks and desserts to enhance guest experience and increase sales
- Maintain cleanliness and sanitation standards in all service areas; handle food safely and adhere to food industry regulations
- Assist with basic food preparation when needed; support kitchen staff during busy periods
- Provide exceptional guest services by addressing questions about menu items, wine knowledge, or beverage options
- Support team members during high-volume times by serving efficiently and managing multiple tables seamlessly
Skills
- Proven experience in food service roles such as hosting, waiting tables, or food running within a restaurant or hospitality environment
- Strong knowledge of POS systems including Aloha POS and Micros POS; capable of processing sales transactions accurately
- Excellent customer service skills with the ability to engage guests warmly and professionally
- Familiarity with beverage service including cocktails, spirits, wine knowledge, and drink presentation techniques
- Ability to manage time effectively in a fast-paced setting; prioritize tasks efficiently during busy hours
- Basic math skills for handling cash transactions and calculating bills confidently
- Experience with OpenTable for reservations management is a plus
- Knowledge of food safety standards and sanitation practices in the food industry
- Culinary or kitchen experience is advantageous for supporting food preparation tasks
- Demonstrated upselling abilities to enhance guest experiences while increasing revenue opportunities
- Strong communication skills to coordinate smoothly with kitchen staff and front-of-house team
- Hospitality background with a focus on guest relations and creating welcoming atmospheres
Join us to be part of an energetic team dedicated to delivering outstanding dining experiences! We value your enthusiasm and commitment to hospitality excellence. This paid role offers growth opportunities within a lively restaurant setting where your skills will shine.
Pay: $5.90 - $17.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $6 - $17