What are the responsibilities and job description for the Personal Banker position at Fifth Third Bank?
Company Description Fifth Third Bank is a diversified financial services company focused on improving the lives of customers and strengthening the well-being of the communities it serves. With roots dating back to 1858 and headquartered in Cincinnati, Ohio, the bank is one of the largest money managers in the Midwest. More than 20,000 employees collaborate across Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management to deliver meaningful financial solutions. Team members benefit from a strong, inclusive culture, growth opportunities, 401(k) match, wellness programs, comprehensive insurance plans, and resources to build a lasting career. Fifth Third Bank is an affirmative action and equal opportunity employer committed to diversity and inclusion.
Role Description The Personal Banker is a full-time, on-site role based in St Clair Shores, MI, responsible for delivering personalized financial solutions and exceptional service to individual customers. Day-to-day responsibilities include assisting customers with deposits and withdrawals, opening new accounts, and providing guidance on banking products and services. The role involves actively identifying customer needs, recommending appropriate financial solutions, and educating customers on digital banking tools. Personal Bankers also help resolve account issues, process transactions accurately, and comply with bank policies and regulatory requirements. Collaboration with branch colleagues to achieve customer satisfaction, sales, and service goals is an important aspect of the position.
Qualifications
- Candidates should possess skills in Personal Banking and Opening New Accounts to support customers with everyday banking needs.
- Candidates should possess skills in Deposits and general Finance to handle transactions accurately and discuss basic financial products.
- Candidates should possess strong Customer Service skills to build relationships, address inquiries, and ensure a positive branch experience.
- Relevant skills such as cash handling, problem-solving, attention to detail, and comfort with banking technology and digital tools are beneficial.
- Qualifications such as a high school diploma or equivalent, prior experience in retail banking or customer-facing financial services, and strong communication and interpersonal skills are preferred.