Case Management Clerk (clerk 4)

Perform clerical functions as part of a team environment in an effort to ensure timely and accurate monthly support obligations have been met. Exercise initiative, independent judgment, and strict confidentiality in performing job duties.

• High school diploma (minimum); additional business courses and/or computer training preferred.
• Knowledge and experience with general clerical procedures and functions (similar court experience preferred); minimum of two years related work experience preferred.
• Computer and data entry training/skills
• Strong figure/math aptitude and high degree of accuracy.
• Strong writing and composition skills.
• Able to work on MS TEAMs for trainings, meetings, and conferences.

• Review client mail and employer mail; determine and initiate appropriate enforcement actions.
• Review all computer-generated TASKs.
• Update ePACSES computer system with current client demographics, and employment information.
• Receive and process wage attachment referrals.
• Identify cases and receive referrals where there are problems with the Income Withholding Order (IWO) or payments; and contact employers by phone to discuss and resolve IWO issues.
• Send and process information subpoenas to employers or outside agencies.
• Generate written correspondence to the client which explains what corrective actions have been taken to resolve any issues with the employer and IWO.
• Receive and process all scheduling requests.
• Work collaboratively with the assigned Domestic Relations Officer (DRO).
• Process Drivers’ and Recreational licenses for manual submissions, removal from the program, and processing suspension orders.
• Review mail alerts as generated by e-PACSES.
• Investigate ‘Returned Employer Mail’ and submit new and modified employer information.
• Institute and exhaust appropriate “locate” actions on cases.
• Process and send client conference reminders and appropriate notifications.
• Review cases for delinquency in order to attach a client's unclaimed property being held by the State.
• Confer with Supervisor to discuss various cases, procedural or operational issues or problems as directed.

Standard health and fringe benefits plans available. This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

Applications are submitted online until the posting is closed, November 13, 2026. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. Please include a cover letter and resume, which may be uploaded or sent to the address below. The Family Division values a diverse and culturally competent workplace.

Family Division, Adult Section, Human Resources Office

440 Ross Street, 5th Floor Administration, Pittsburgh, Pa 15219. Fax 412-350-0088