What are the responsibilities and job description for the Safeguarding & Anti-Discrimination Venue Manager, Match Day Only position at FIFA World Cup 2026™ - Canada, Mexico and the United States?
Department: Tournament and Venue Operations
Employment Type: Fixed Term Contract
Location: Dallas
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
Reporting organisationally to the Sustainability & Human Rights Venue Manager, the Safeguarding & Anti-Discrimination Stadium Manager (SAM) will be assigned to a specific FWC26 Venue (Stadium) to assist with delivery of safeguarding, anti-discrimination and inclusion activities on all matchdays at this stadium during the tournament.
This role will act as the consistent central point of contact and be responsible for venue specific implementation of safeguarding, anti-discrimination and inclusion matters on match days in line with the strategy, policy and procedures at the FWC26 to ensure a safe football experience for everyone.
The main responsibilities of the SAM at each venue, for the FWC26 include:
Support Venue-level Implementation Of The FWC26 Safeguarding Plan Including
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
Employment Type: Fixed Term Contract
Location: Dallas
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
Reporting organisationally to the Sustainability & Human Rights Venue Manager, the Safeguarding & Anti-Discrimination Stadium Manager (SAM) will be assigned to a specific FWC26 Venue (Stadium) to assist with delivery of safeguarding, anti-discrimination and inclusion activities on all matchdays at this stadium during the tournament.
This role will act as the consistent central point of contact and be responsible for venue specific implementation of safeguarding, anti-discrimination and inclusion matters on match days in line with the strategy, policy and procedures at the FWC26 to ensure a safe football experience for everyone.
The main responsibilities of the SAM at each venue, for the FWC26 include:
- Serve as the lead contact for safeguarding and anti-discrimination inclusion matters across the designated stadium across all match days.
- On matchdays, support a small group of Volunteers in performing duties designated by the Sustainability and Human Rights Venue Manager and report back on all activities at the end of shift.
- On Match Day, liaise with stadium security, fan operations, CARE Team, SVM and SHR central team to respond and assist with resolution of issues or complaints related to anti-discrimination and safeguarding.
- Provide case management reports to the Stadium SHR Venue Manager for concerns related to children or adults under the FWC26 Stadium Code of Conduct, FIFA’s Safeguarding & Anti-discrimination Code of Conduct (Accredited Individuals) & FIFA’s Code of Ethics.
- Support venue-level implementation of the FWC26 Anti-Discrimination Policy, including:
- Support the CARE Team in conflict awareness and rapid engagement.
- Support the readiness of PSA Security regarding the identification of (non-) offensive, (non-)political and (non-) discriminatory fan material.
- Perform a check of all fan materials inside the stadium bowl and alert SVM and security personnel of alleged political, offensive and/or discriminatory flags, banners, posters or other fan material.
Support Venue-level Implementation Of The FWC26 Safeguarding Plan Including
- Collaboration with Safety & Security teams to implement Lost or Missing Children Policy and Procedures.
- To identify, prevent and / or mitigate safeguarding risks during the matchday.
- Respond to reports of safeguarding incidents or concerns and coordinate actions in line with Stadium procedures.
- Input information into the case management systems for victims of harassment, abuse, trafficking, or other welfare concerns (e.g., missing children).
- Work with SVM to coordinate referrals out to statutory authorities in host cities as required.
- Submit report to SVM for notification to FWC26 SHR Team of all reports relating to Safeguarding and Anti-discrimination.
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Qualifications in safeguarding, human rights or public protection or demonstrable knowledge and practical experience in a related occupation.
- Minimum requirements:
- Demonstrable practical experience in the field of security, public protection, human rights, civil rights, anti-discrimination and safeguarding.
- Communication skills and experience in working in multi-cultural environments.
- Knowledge on how to recognize behaviors that are discriminatory and harmful to children and adults and understanding the impact of abusive behavior;
- Ability to work professionally, confidentially and consistently in an area where emotionally distressing and sensitive issues and cases may arise.
- Knowledge about the Host Cities legal and socio-cultural context, government guidelines and national frameworks on anti-discrimination and safeguarding;
- Clear understanding of the protective service roles and responsibilities of statutory authorities/agencies in the Host Cities;
- Experience and clear understanding of confidentiality in potentially distressing survivor-centered, trauma-informed case management and referrals to relevant authorities/agencies in the Host Cities.
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.