What are the responsibilities and job description for the Front Of House Manager position at Fiesta Mexican Restaurant?
Company Description Fiesta Mexican Restaurant has been serving authentic recipes from the Michoacan region of Mexico to the greater Tri-Cities area since 2001. With three locations in Pasco, Kennewick, and inside Columbia Center Mall, Fiesta is committed to delivering consistent quality and warm hospitality. The team focuses on putting guests first, guided by the motto “The Customer is Always Right.” Open daily for lunch and dinner starting at 11 a.m., Fiesta also offers a dedicated catering department for events ranging from small gatherings to large celebrations. With over fifteen years of combined catering and customer service experience, Fiesta aims to provide memorable dining and event experiences.
Role Description The Front of House Manager is a full-time, on-site role based in Pasco, WA, responsible for overseeing all dining room operations during lunch and dinner service. This role includes supervising host and serving teams, managing table turns and reservations, and ensuring guests receive attentive, friendly, and timely service. The Front of House Manager will handle daily shift planning, staff scheduling, side work assignments, and opening/closing procedures. They will resolve guest concerns, coordinate with the kitchen and bar to maintain smooth communication, and uphold cleanliness, safety, and sanitation standards. The role also involves training and coaching team members, monitoring performance, and supporting special events and catering-related front-of-house needs.
Qualifications
Role Description The Front of House Manager is a full-time, on-site role based in Pasco, WA, responsible for overseeing all dining room operations during lunch and dinner service. This role includes supervising host and serving teams, managing table turns and reservations, and ensuring guests receive attentive, friendly, and timely service. The Front of House Manager will handle daily shift planning, staff scheduling, side work assignments, and opening/closing procedures. They will resolve guest concerns, coordinate with the kitchen and bar to maintain smooth communication, and uphold cleanliness, safety, and sanitation standards. The role also involves training and coaching team members, monitoring performance, and supporting special events and catering-related front-of-house needs.
Qualifications
- Experience in front-of-house restaurant operations, including supervising servers, hosts, and bussers, and managing busy service periods.
- Strong guest service and conflict-resolution skills, with the ability to maintain a welcoming, professional atmosphere.
- Proficiency in basic administrative tasks such as scheduling, cash handling, and closing reports.
- Ability to train, coach, and motivate team members, fostering a positive and inclusive work environment.
- Knowledge of food safety, hygiene, and workplace safety practices; current food handler or manager certification preferred.
- Previous experience in casual or full-service dining; familiarity with Mexican cuisine or bilingual English/Spanish skills is a plus.
- Ability to work on-site in Pasco, WA, including evenings, weekends, and holidays as needed.
- High school diploma or equivalent required; additional hospitality or management coursework is beneficial.