What are the responsibilities and job description for the BDC Representative position at FIELDS BMW NORTHFIELD?
Fields BMW is seeking a Service Business Development Coordinator to join our dynamic dealership to provide a luxury experience to our service customers! You will manage customer communication to drive service appointments, schedule maintenance, and provide excellent customer service. You will act as a liaison between service customers and the dealership with the purpose of maximizing customer retention and service department profitability.
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
What We Offer
- Medical, Dental, Vision, and Life Insurance
- 401(k) Retirement Plan
- Short and Long Term Disability
- PTO & Sick Leave
- Paid Training & Professional Development
- Saturday Lunches & Employee Discounts
Responsibilities
- Schedule service appointments and answer incoming service calls
- Make outbound calls to customers due for service or with upcoming scheduled appointments
- Contact customers regarding missed appointments to assist with rescheduling
- Review next-day appointments to confirm they are scheduled correctly
- Follow up with customers on special order parts and schedule them for service
- Coordinate mobile assistance, including towing and mobile technician services
- Conduct outreach to customers with open and active vehicle recalls
- Respond to CarNow emails and other service related emails
- Update customer information in our dealership scheduling system and CDK
- Gather pricing information and provide quotes to customers
- Confirm requested parts are in stock before a customer orders it or comes in
- Provide vehicle status updates for customers
- Take messages for service advisors and assist when needed
Qualifications
- Minimum of one in previous role demonstrating strong customer service
- Strong verbal and written communication skills - team player attitude
- Proficient computer skills with Microsoft Word, Excel, and Outlook
- Time management, prioritization, and multitasking skills
- Willing to submit to a pre-employment background check
Fields Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.