What are the responsibilities and job description for the Field Service Engineer position at FieldAI?
About the Role
As a Field Service Engineer, you will be a key technical link between FieldAI’s robotics platform, our customers, and our engineering team. You will help ensure FieldAI’s robotic fleet operates reliably in customer environments while turning field observations into actionable feedback for product and engineering teams.
This is a highly practical, customer-facing role with a balanced mix of mechanical/electrical repair, software-based troubleshooting, and operational support..
What You Will Do
Bring up new robots upon receipt from OEMs or manufacturing partners, including initial configuration, quality checks, calibration, and software provisioning.
Monitor and maintain fleet health across deployed assets, ensuring robots are tracked, serviced, and maintained according to FieldAI standards.
Manage inbound and outbound logistics requests from internal teams, including robot shipments, spare parts, tools, and field-service equipment.
Coordinate with operations, engineering, deployment, and customer-facing teams to ensure equipment is prepared, packed, shipped, received, tracked, and documented accurately.
Diagnose, replace, and configure hardware components, including sensors, actuators, compute modules, batteries, wiring harnesses, and electromechanical subsystems.
Perform field diagnostics and root cause analysis to resolve hardware, software, networking, and system-level issues.
Travel to customer sites to lead robot installations, perform repairs, execute upgrades, calibrate systems, and support production deployments.
Maintain clear and structured service logs, diagnostic records, configuration changes, asset movements, shipment status, and field observations.
Partner with Field Application Engineers and engineering teams to deploy software updates, reproduce issues, escalate bugs, and share technical feedback from the field.
Support continuous improvement of service procedures, logistics workflows, technical manuals, troubleshooting guides, and internal documentation.
Operate safely and professionally in industrial, construction, and customer production environments.
Core Skills & Qualifications
2 years of experience in technical field service, robotics, hardware support, industrial automation, or a related hands-on technical role.
Strong mechanical and electrical troubleshooting skills, including comfort working with tools, wiring, sensors, actuators, and robotic subsystems.
Ability to read and interpret wiring diagrams, schematics, assembly drawings, and service documentation.
Proficiency with Linux command line tools, SSH-based remote troubleshooting, and basic shell scripting.
Comfortable diagnosing issues across hardware, software, networking, and system configuration layers.
Strong communication and customer-facing skills, with the ability to explain technical issues clearly and professionally.
Ability and willingness to travel regularly, approximately 30-50%.
Comfortable working in industrial, warehouse, construction, or production environments.
Experience coordinating logistics, inventory movement, shipping/receiving, RMAs, or service parts workflows in a hardware, robotics, or field operations environment.
Nice to Have (Not Required)
Experience with autonomous mobile robots, AMRs, industrial robotics, drones, or other autonomous systems.
Familiarity with ROS, Python, robotics middleware, or scripting for diagnostic and automation workflows.
Experience using tools such as Jira, remote monitoring dashboards, or fleet management systems.
Familiarity with safety practices and compliance requirements in production, construction, or industrial environments.
Experience supporting customer deployments from installation through ongoing production operations.
Compensation and Benefits
Our salary range is competitive and we take into consideration an individual's background and experience in determining final salary; base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. Also, while we enjoy being together on-site, we are open to exploring a hybrid or remote option.
Why Join Field AI?
We are solving one of the world’s most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for deployment.
You will have the opportunity to work with a world-class team that thrives on creativity, resilience, and bold thinking. With a decade-long track record of deploying solutions in the field, winning DARPA challenge segments, and bringing expertise from organizations like DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise Self-Driving, Zoox, Toyota Research Institute, and SpaceX, we are set to achieve our ambitious goals.
Be Part of the Next Robotics Revolution
To tackle such ambitious challenges, we need a team as unique as our vision — innovators who go beyond conventional methods and are eager to tackle tough, uncharted questions. We’re seeking individuals who challenge the status quo, dive into uncharted territory, and bring interdisciplinary expertise. Our team requires not only top AI talent but also exceptional software developers, engineers, product designers, field deployment experts, and communicators.
We are headquartered in always-sunny Irvine, Southern California and have US based and global teammates.
Join us, shape the future, and be part of a fun, close-knit team on an exciting journey!
We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.