What are the responsibilities and job description for the Service Dispatcher position at Field Plumbing and Heating?
Service Dispatcher
Pay: $20.00–$26.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Field Plumbing & Heating is a third-generation, family-owned company that has served the community for more than 60 years. We're looking for a Service Dispatcher who can keep technicians' days organized while making sure customers feel informed and cared for.
You'll be the connection between customers, the office, and our field team. If you enjoy solving scheduling puzzles, staying calm when plans change, and keeping a busy day on track, this could be a great fit.
What We Offer
- Medical, dental, and vision coverage, with the company paying 75% of premiums for employees and dependents
- 401(k) with up to a 4% company match
- Paid vacation, sick leave, and holidays
- Full-time, year-round work
- A supportive team and opportunities to grow with an established company
What You'll Do
- Schedule service calls based on technician availability, location, and skills
- Adjust routes and appointments as urgent calls or other changes come up
- Keep customers updated on appointment times and technician arrivals
- Communicate schedule changes and job details to the field team
- Answer incoming calls and help customers with questions and service requests
- Maintain accurate customer information, schedules, and work orders
- Work with the office and technicians to help each day run smoothly
What You'll Bring
- At least 2 years of customer service experience
- Experience managing a high volume of calls on a multi-line phone system
- Strong organization, communication, and problem-solving skills
- Confidence using computers and scheduling software
- The ability to prioritize quickly and stay detail-oriented during a busy day
Dispatching or scheduling experience is a plus, especially in plumbing, HVAC, construction, or home services. Familiarity with ServiceTitan and local service routes is also helpful.
Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment
Salary : $20 - $26