What are the responsibilities and job description for the Supervisor, Field Service (FTVI) position at Field Operations?
Do you embrace change? Are you an influential leader? Can you coach a team and drive positive results? If so, you might be a great fit for our Supervisor Field Service (FTVI) role, a part of Spectrum’s Field Operations business unit.
Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. Our Field Supervisors ensure that field technicians are trained and deliver essential and innovative technology that people use in everyday life, in a safe and professional manner.
BE PART OF THE CONNECTION
As a Field Service Supervisor, you will serve as front line leader and lead a team of 12-15 technicians. You will build both internal and external relationships with Field Technicians and Spectrum’s customers, and advocate for our elite products and services. Your daily activities will include supporting FTVI’s remotely and in person and working alongside a variety of departments and partners. You are responsible for managing all partner teams to further enhance our customer and employee experiences.
WHAT OUR FIELD SUPERVISORS ENJOY MOST
- Achieving performance goals
- Supporting the development of others
- The team-oriented culture
- Building internal and external relationships
This role gives you the best of both worlds with both outside and inside work. You will have the ability to self-manage your time and balance between the two environments, spending 70% of your time in the field and 30% of your time working on administrative tasks. You will be required to work in different weather conditions. As a leader, you are expected to remain on-call for the needs of the business.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: Bachelor’s degree in Business or related field
- Experience: Field technician experience (4 years), supervisory experience in a field service capacity, performance management experience
- Technical Skills: Basic computer/technology skills, MS Office
- Skills: Analytical, project management, time management, communication
Preferred Qualifications
- Experience working with Enterprise services and the related technologies
- Industry related certifications (NCTI or SCTE)
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TOP401 2025-66416 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
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