What are the responsibilities and job description for the Service Coordinator position at Field Instruments & Controls, Inc.?
Job Posting: Service Coordinator
Location: Ridgefield, WA / Woodland, WA
Job Type: Full-Time, Entry Level Pay Range: 55k -65k based on experience
About Us:
FIC has been serving the Pacific Northwest for more than 35 years, providing process control instrumentation, valves, and field service solutions. Built on a reputation for technical expertise, industry-leading products, and exceptional customer support, we help customers improve and maintain their operations with confidence. Our success is guided by a simple philosophy: take care of the customer, and the rest will take care of itself. FIC is the only authorized representative in the PNW for the following manufacturers: Endress & Hauser, Draeger, and Samson Valves.
Service Coordinator Overview:
We are seeking a professional who can effectively manage incoming service requests, coordinate technicians in the field, and serve as the communication hub between customers and technical staff. This position also acts as a liaison between the manufacturers that we are partnered with regarding all service related activities. The service coordinator will operate in various software portals and ensuring tasks, objectives, and opportunities do not get missed.
Key Responsibilities:
· Serve as the primary point of contact for incoming calls, emails and vendor requests for service related activities
· Schedule and dispatch field service technicians based on priority, scheduling and skill set
· Quoting service jobs within given parameters
· Communicate job details and requirements clearly between customers and technicians
o This includes scope of work, site details, and urgency
· Track and manage service quotes, work orders, and service invoicing
· Assist in logistics for field technicians
· Maintain accurate records of service history, equipment and customer interactions
Required Qualifications:
· Excellent communication skills (phone, email, and in meetings)
· Proficiency with scheduling
· Strong understanding of field service workflows
Key Traits for Success:
· Highly organized and detail oriented
· Handles pressure and able to adjust quickly
· Problem solver with proactive mindset
· Team-oriented: sharing tasks with a focus on supporting remote field technicians
· Professional demeanor to customers and coworkers
Benefits:
· Healthcare, Vision, and Dental
· 401K with contributions after one year of employment
· Paid time off 120 hours (40 hours of sick time / 80 hours of vacation)