What are the responsibilities and job description for the Technical Customer Service Representative position at Field Environmental Instruments?
Job Description:
Exciting career opportunity for the right candidate with a growing, well-established, national company at its Los Angeles Branch. As the Los Angeles technical customer service representative, responsibilities will include working with new and existing customers to provide exceptional service and support consistent with company culture and client expectations.
Ideal candidates have a strong knowledge of the environmental market space in environmental consulting, field work, sampling, remediation, industrial hygiene, health and safety, or environmental related services and a desire to leverage those experiences to work with a unique service provider. Ideal candidates will also have prior work experience in customer service-related sectors.
Successful candidates are positive, problem solvers, energetic and versatile, and able to work on multiple projects simultaneously. You will receive extensive on-the-job training about company processes and standards, and learn how the company positions itself to assist customer within the evolving environmental industry.
Essential Duties and Responsibilities
- Answering incoming customer inquiries
- Discussing project requirements
- Discussing equipment capabilities and project applications
- Entering customer orders in enterprise software
- Facilitating quote development
- Confirming customer orders
- Assisting in execution of orders for fulfillment
- Coordinating and assisting in deliveries and shipping logistics
- Ensuring customer satisfaction through follow-up correspondences
- Preparing invoice information for completed rental and sales orders
- Abide by all company policies and procedures
Qualifications and Requirements
- Must have 3 years of experience in environmental consulting, field work, sampling, remediation, industrial hygiene, health and safety, or environmental related services and a desire to leverage those experiences to work with a unique service provider.
- Associate’s or Bachelor’s degree preferred
- Basic PC skills and knowledge of Microsoft Office programs required
- Valid driver’s license
- Excellent communication and social skills
- Ability to function both independently and as a team member
Extensive on-the-job training will be provided. Employees will be engaged in productive work and training that will provide the knowledge and skills necessary to ensure adequate performance in their position. Employees can expect to experience a welcoming environment centralized on teamwork including instruction and coaching from seasoned individuals throughout the company.
- Benefits: Comprehensive compensation package includes base salary, paid time off, health care, dental and vision benefits, life insurance, 401k contributions with profit sharing.